Prevent Serial Number Changing

Hi 

My server is running on VM and my serial number changed which resulted my license to invalid on the server. I have requested and regenerated the new license for my server.

Can I check how can I prevent my serial number from changing?

And what is the impact when my license becomes invalid on the server?


Regards

Amoz Tan


check the documenttation, but afaik it's due to changing mac-addresses.

so set those to fixed and you are ok.

J. wrote:

check the documenttation, but afaik it's due to changing mac-addresses.

so set those to fixed and you are ok.

Hi

My license turns invalid again after my vm restarted. We already changed it to static mac address. Our mac address didn't change after the restart.

After restart


Before restart


I am having the same problem with my VM machines.  I confirmed the MAC addresses do not change after reboot.  However, the license still gets invalid after reboot.

Any resolution on this?

Hi we are having  the slimier issue ..any solution please?



Thanks

Rajendra Singh

Hi all,


i am also having the same problem with my outsystems environment. MAC address didn't changed after restart

Any solution for this?

The same goes for here. Any solution for this?

Solution

Hi, 

An environment's Serial Number is automatically generated by the OutSystems Platform based on the hardware of the server with the Deployment Controller role for that environment.

What can cause it to change? 

-  Restarting the deployment controller server hosted on a Virtual Machine
-  Changing the physical network devices of that server, changes the environment serial number, making your license invalid.  
- Promoting a front-end server to deployment controller can also make your license invalid

When this happens you will see a License Error.

So in case you are using a VM, you need to make sure  MAC address is fixed.

Check more details here Changed the hardware and the license stopped being valid.

Solution