Failed Send SMS

  
Hi,
Im getting a strange beahviour when sending a SMS to multiple MSISDN's of different Mobile Operators.
I have an action that gets the msisdn's of a list and send the same message to the members of the selected list. If in that list are only numbers of the same Mobile Operator (93), all the members receives the SMS, but if in the list there is a MSISDN of a different Mobile Operator, some members of the list dont get the SMS.. weird
I've tried to send to a list with only 91, and it worked also, this beahviour is only when are different Mobile Operators on the list.
The test was performed using the bulk, didnt worked and i changed to a foreach + send sms, and same result...

Any idea?

Thanks in advance
Hi Ricardo

Do you get any errors on the Service Center error log page regarding these SMSs? What about the SMS logs page?

Check for the smsgateway logs as well for missing SMS that didn't get there, or for errors that might explain why some SMSs haven't been sent.

Cheer

Miguel João
Hello Miguel,
thanks for the reply, but thats the strange on this problem, i get no error on Service Center, in the SMS Log the SMS are there, but int the smsgateway logs, i get the Failed SMS error, this is what i get in the smsgatewayaccess.log

2006-11-20 18:13:51 Sent SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93XXXXXXX] [to:91SSSSSSS] [flags:0:1:0:0:16] [msg:20:
Testing Lists
] [udh:0:]
2006-11-20 18:13:56 DLR SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93ZZZZZZZ] [to:93XXXXXXX] [flags:0:0:0:0:16] [msg:4:NACK] [udh:0:]
2006-11-20 18:13:56 FAILED Send SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93XXXXXXX] [to:93ZZZZZZZ] [flags:0:1:0:0:16] [msg:20:
Testing Lists
] [udh:0:]
2006-11-20 18:14:02 DLR SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93YYYYYYY] [to:93XXXXXXX] [flags:0:0:0:0:16] [msg:4:NACK] [udh:0:]
2006-11-20 18:14:02 FAILED Send SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93XXXXXXX] [to:93YYYYYYY] [flags:0:1:0:0:16] [msg:20:
Testing Lists
] [udh:0:]
2006-11-20 18:14:06 DLR SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93WWWWWWW] [to:93XXXXXXX] [flags:0:0:0:0:16] [msg:4:NACK] [udh:0:]
2006-11-20 18:14:06 FAILED Send SMS [SMSC:] [SVC:hubserver] [ACT:] [from:93XXXXXXX] [to:93WWWWWWW] [flags:0:1:0:0:16] [msg:20:
Testing Lists
] [udh:0:]

The test was, one sms sent to 4 different numbers (S,Z,W,Y), and in this case only the S number received the SMS, and as you can see, there are 2 different mobile operators (91 and 93), but if i try to send the same SMS without the (91) number all the other numbers receives the SMS... this test was also made with only 91 numbers and it also worked... i cant figure this out...

This is the 3.2 version of the gateway.

Any ideia?

Thanks in advance
Hi Ricardo

From the log you've provided, it seams that the first SMS is sent (although not confirmed) but afterwards, all others receive a "NACK" from the SMSC. You may need to decrease the debug level of the smsgateway to try to catch a more explicit error message.

Cheers

Miguel João