Unable to launch a process

Unable to launch a process

  

Hi Team,


We have personal environments with OS V 11 installed.

We have written processes and called on create entity action. No process is getting launched, we are unable to see even in debug mode. Break point is never reached for process.


It used to work in V 10.


Are we missing something?


Thanks,

Anuradha

Hi Anuradha,

Do you get any error in service center? The record in the entity is created? How is the environment health?

Regards,

Marcelo

Thanks for your reply Marcelo!

No error in service center.

Record in entity got created. Just process did not fired.

In Service center we can see process but no running/ complete process.


Thanks,

Anuradha

You can see the process in the service center but not in task list? In with activity the process is? Can you send us a print of the first activity?

Regards,

Marcelo

Here is the screenshot of very simple process.. but debugger is not reaching to first activity itself


Customer is getting added.


Thanks,

Anuradha

Hi Anuradha,


This might seem a silly question but are you sure you already published this version in the screenshot to the server and there was no errors while publishing?

That would explain why the version running is different than the one you are debugging.

Also using a human activity is better for testing because you will start having active instances of the process

Regards,

Marcelo

Hi Marcelo, 


I have another process with Human activity and it is not working too.


Thanks,

Anuradha

But on that case you have active instances of that process or not? Just to try to understand if the process is launch but you aren't able to debug or it isn't launch at all

Regards,

Marcelo

Be sure everything in Monitoring / System health looks like this : 

Maybe the scheduler isn't running

If the scheduler isn't working and you're using an on-premises infra structure, you can enter your front-end server, access to services, identify the 'OutSystems Scheduler Service' and 'OutSystems Deployment Controller Service', and restart them.

In case you're not on-premise but in the cloud, contact OutSystems Support.



Please environment health screenshot

The problem is the scheduler is down, so if you're using an on-premises infra structure, you can enter your front-end server (or ask your DBA), access to services, identify the 'OutSystems Scheduler Service' and 'OutSystems Deployment Controller Service', and restart them.

In case you're not on-premise but in the cloud, contact OutSystems Support.


Thank you!


Mine is personal environment, I will contact Support. Thanks!