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Timers not running in personal environment

I have a timer scheduled to run on publish. I published but it did not run, so I found the timer in Service Center and clicked Run Now. After clicking Refresh or viewing the timer log, I can see that the timer never executed. I did wait longer than the 20 minute timeout and the action contains a single Advanced SQL that updates a text field for less than 1000 records.

What could prevent timers from running in a Personal Environment?

Thanks,

2020-09-15 13-07-23
Kilian Hekhuis
 
MVP
Solution

Hi Marcos,

To check whether a timer is scheduled to run, you can check the Environment Health page in Service Center (via "Monitoring"). On that same page, you can also check whether the Scheduler runs:

If it doesn't run, that's the answer to your question. In that case, contact OutSystems Support.


2019-03-08 16-12-38
Marcos Galigarcia

That helps! The Deploy Controller and Scheduler both show warnings: initializing/processing for 1212238 seconds.  Is there a way to restart them?

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Guilherme Jesus

Hi Marcos,

you can restart the Scheduler service in the the controller where is showing warnings.


Kind regards,

Guilherme

2019-03-08 16-12-38
Marcos Galigarcia

Thanks Guilherme, I don't see a way to restart a service. When I hover over the warnings I get a tooltip with the number of seconds it has been in error, but clicking on the warning icon does nothing.

2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

Marcos,

Again, please contact OutSystems Support. There's no way for you to fix that error.

@Guilherme: the topic already says "personal environment", so that's not something that's possible to do yourself.

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Guilherme Jesus

Kilian Hekhuis wrote:

Marcos,

Again, please contact OutSystems Support. There's no way for you to fix that error.

@Guilherme: the topic already says "personal environment", so that's not something that's possible to do yourself.

I've misunderstood that. Thanks for warning.


2019-03-08 16-12-38
Marcos Galigarcia

Thanks Kilian, case submitted... 

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