Hi,
I am trying to recreate the Timers log in ServiceCenter for non-admin users to access. Besides that, I will be creating a report using those log data. Just a simple report counting the successful/failed executed timers, for now.
I am using the ff. System entities; Log_Cyclic_Job, Log_Error, Meta_Cyclic_Job, and Espace but the records--number of records--that I am getting as compared to the Timers log do not tally. When I check the number of error logged per scheduled Timers in ServiceCenter, I either get fewer or more records in my query.
I am using the right entities or lacking any entities?
Regards,
Ean
Hi EAN,
Log_Error entity contains "Log of application and environment errors." How are you validating the records and did you try to validate for one record.
Thanks,
Rajat Agrawal
Rajat Agrawal wrote:
Hello,
I validate by comparing the number of records I get when I export the Timers log from ServiceCenter and the number of records I get when I query in ServiceStudio. I only need the daily data which is not many (20 log records, max) so this process is not really a burden.
Thank you for pointing out that the log contains application and environment errors. I was able to discover the cause of the mismatch in record count.
I am still in need of help on how to identify which Timers failed in execution though. Can anyone help? I reckon that checking if the Timer has an error log is not really a reliable way of knowing if the execution was a success or a failure.