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[Mobile] App feedback
Question

Hello,

Currently when enabling app feedback on an application you can activate it by holding 2 fingers on the screen.

Now I was wondering, would it be possible to activate this functionality by for example pressing a feedback button in the bottombar?


Thanks in advance!

Rank: #258
Solution

Solved that issue by putting the AppFeedbackHelp weblock on the screen.

Staff
Rank: #174

Why do you want to take up space on-screen for App Feedback? 

If the issue is discoverability, perhaps you can include the instructions on start-up, per this doc:

https://success.outsystems.com/Documentation/11/Managing_the_Applications_Lifecycle/Gather_User_Feedback/Update_Your_Mobile_App_to_Display_App_Feedback_Instructions

Rank: #9156

Hello Andrew,

First of all thanks for the suggestion.

I think it's for discoverability indeed, I can try and suggest this to my customer but I'm pretty sure they would just like a button they can tap so the functionality gets activated. The main problem with  your solution is that: or i have to show the screen every time they log in or I just show it once and they will probably forget about it if they don't use it alot.

Rank: #258

We found an older topic about this, but the suggested solution works only partially.

https://www.outsystems.com/forums/discussion/36612/mobile-feeback-triggering-the-feedback-from-code/

window.OSAppFeedback.open();

This seems to work, but only if you opened the feedback in the normal way first. If you never opened the feedback screen after starting the app, the button/script just doesn't do anything.

Rank: #258
Solution

Solved that issue by putting the AppFeedbackHelp weblock on the screen.