Error "Username and Password not accepted" when send email

Hi All,

I use "send email" widget in tool box to send email from my person environment but it can't send email.

I go to servicecenter to check and see this error message "Error sending email 2: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8  https://support.google.com/mail/?p=BadCredentials j12sm1633120qtq.59 - gsmtp". I sure that my gmail and password that I config in administration/email_configure is correct but It said "Username and Password not accepted". That is strange.

Thank you,

Huy

Solution

Hi Huy,

That is not strange.
The mail server (Gmail) says your username/password was NOT ACCEPTED. This is different from saying that it is WRONG.

I have been using Gmail to send mail from different environments for quite some time and don't have problems. In fact, I just set up one yesterday.

So, please, follow the advice in the page from the support, as if you have double authentication, for example, simply providing username/password will not be enough. See especially pass 2 if you are certain that your credentials are correct.

https://support.google.com/mail/answer/7126229?p=BadCredentials&visit_id=636943772581505122-3298699215&rd=2#cantsignin

Cheers.


Solution

Hi Eduardo Jauch,

I have already send email successfully.

Thank you,