Hi,

I have enabled the analytics report in lifetime. I am able to see some reports on response distribution time, APDEX, Response time breakdown.Everything goes well.


Issue: In (Lifetime>>Analytics)configuration there is a section for Performance report, I have included mail id in send list and on daily basis. But I didnot get any performance report mail.

Email configuration is also done from service center.

Please let me know if I miss any configuration.


Thanks in advance,

Pavani Puvvada.

Hi Pavani,

Did you check the email logs from monitoring page? You can check email status from the log screen.

If the status is Sent maybe you need to check your spam folder or maybe your exchange server automatically blocks the emails from the platform.

Here is an example from the logs page.


Hope it helps.

With best regards,
F.Karatay

Hi Karatay,

Thanks for the reply.

I have checked email logs no logs regarding the analytics report.But in email logs we can only see the mails of the espace modules. But these mails should come from lifetime.

One request try from your lifetime if possible or If you have already done please let me know the steps for that.

Thanks,

Pavani


Pavani Puvvada wrote:

Hi Karatay,

Thanks for the reply.

I have checked email logs no logs regarding the analytics report.But in email logs we can only see the mails of the espace modules. But these mails should come from lifetime.

One request try from your lifetime if possible or If you have already done please let me know the steps for that.

Thanks,

Pavani


Hi Pavani,

Do you have a dedicated LifeTime server or are you using LifeTime with your production server?
Just friendly reminder; If you have a separated environment for LifeTime, you can't see analytics email logs on your production server's service center.

How do you reach the LifeTime?
https://<your_lifetime_server>/lifetime
or
https://<your_production_server>/lifetime

If you reach LifeTime like https://<your_lifetime_server>/lifetime, you must set your SMTP configuration on https://<your_lifetime_server>/servicecenter and you must check email logs on LifeTime's service center.

Here are my steps;

  1. We have a dedicated/separated server for LifeTime
  2. https://<your_lifetime_server>/servicecenter > Administration > Email section I set SMTP settings.
  3. https://<your_lifetime_server>/LifeTimeAnalytics/ConfigurePerformance.aspx page I defined the receivers and report period which are daily, weekly, monthly

Hope it helps.

With best regards,
F.Karatay

Hi Karatay,

We have dedicated lifetime.

I followed exact steps you mentioned above.

One doubt : In SMTP setting do we need to check the field (Redirect Emails To Test List) or uncheck the field.

And in lifetime service center the email log page is empty.

Thanks,

Pavani

Hi Pavani,

In my platform it's unchecked.

That feature using for email testing. If you want to forward the email to a specific list you can define here but you don't need to enable for LifeTime.

I'd like to suggest more about that.

  1. Could you check environment health indicators from LifeTime Service Center > Monitoring > Environment Health. All indicators must be green. Especially Scheduler service. Because of that service process the emails.

  2. Do you really sure your SMTP configuration is correct? Could you please connect your LifeTime with service studio and create a basic application. Then, try to send a mail to your email address. 

Hope it helps.

With best regards,
F.Karatay

Hi Karatay,

I am sure that smtp configuration are correct and it is same as the smtp configurations in production, test and dev environments.We are getting mails from these environments.

And I have checked the environment health,all the indicators are showing green.

Thanks,

Pavani.


Hi Pavani,

I'm spending my last bullets :)

Could you please go to LifeTime Service Center then Factory > Espaces and Search "LifeTimeAnalytics" go to timers tab and check timer schedules. Here is my current setting.

Also, on monitoring page > timers section could you please check SendReports timer works or not

With best regards,
F.Karatay

Hi Karatay,

Thank you for your time.

I found errors in sendReports timer

Thanks,

Pavani.


Pavani Puvvada wrote:

Hi Karatay,

Thank you for your time.

I found errors in sendReports timer

Thanks,

Pavani.


Finally :)

I'm glad you found the root reason. It looks like SMTP issue. I guess platform can't connect to the SMTP.
Kindly reminder; after you change/update your setting you can trigger SendReports timer manually from the Timers tab for testing.

With best regards,
F.Karatay

Hi Karatay,

Any idea on the below errors.

Thanks,

Pavani.

Pavani Puvvada wrote:

Hi Karatay,

Any idea on the below errors.

Thanks,

Pavani.

Hi Pavani,

In my opinion, this is an smtp configuration error. But, you're sure about the configuration.
I suggest you test your email configuration settings in a separated application.

  1. Connect your lifetime environment with service studio
  2. Create a basic web application
  3. Design a page and in preparation, try sending a message to your email address.
    https://success.outsystems.com/Documentation/11/Developing_an_Application/Implement_Application_Logic/Send_an_Email_From_a_Web_Application

    First, let's be sure the SMTP connection really works.

    With best regards,
    F.Karatay

Hi Karatay,

Will anything effects on other environments by creating an web application.

And I have one doubt in  my lifetime  ServiceCenter>>Administration>>Environment Configuration>>HostName input field is empty.

Do we need to add hostname? If yes what is format (https://serverName or serverName).

Thanks,

Pavani.


Pavani Puvvada wrote:

Hi Karatay,

Will anything effects on other environments by creating an web application.

And I have one doubt in  my lifetime  ServiceCenter>>Administration>>Environment Configuration>>HostName input field is empty.

Do we need to add hostname? If yes what is format (https://serverName or serverName).

Thanks,

Pavani.


Hi Pavani,

  1. If you create a test application on LifeTime, there is no risk. You can test then delete.
  2. Environment configuration > Hostname should be your domain for instance; outsyslifetime.yourorganization.com (this is your URL to reach lifetime)
  3. Also, I'm sharing my SMTP settings and Environment configuration settings

Hope it helps.

With best regards,
F.Karatay