[OneSignal Plugin] Push Notifications Not Working?!

Forge Component
(13)
Published on 18 Oct by OutSystems R&D
13 votes
Published on 18 Oct by OutSystems R&D

Hello, after 3 days trying to get my mobile application to receive push notifications from One Signal, my alternatives and attempts to identify the problem have been exhausted. Even after following the steps described on 

https://success.outsystems.com/Documentation/Development_FAQs/How_to_Use_Push_Notifications_with_OneSignal 

my application does not receive the notifications. I registered the user using the "RegisterWithUser" method and using the "SendPushNotificationToUserId" API, I need help, I do not know what else to do.


Plataform: Outsystems 10.0.828.0

Component Version: 2.1.0

Service Studio: 10.0.1011.0

Did you test using Android or IOS? 

Have you setup OneSignal account properly (Firebase and APNS setup)?

Did you generate apk/ipa and test using real app (not Outsystems Now)?

To add to Harlin questions:


First confirm if you're messages are going out:

- Did you check if the messages are waiting on your OneSignal account?

- Did you check if you're device is on the list of available devices?


Hi,


Try to do this test: Send a notification from OneSignal

If you don't receive the notification, maybe you have an issue in your OneSignal configurations or on device registation (read this to android and iOS). Also, you can see the registered devices in "Users" tab.

After that, you can try to send notifications from your application.


Regards

Harlin Setiadarma wrote:

Did you test using Android or IOS? 

Have you setup OneSignal account properly (Firebase and APNS setup)?

Did you generate apk/ipa and test using real app (not Outsystems Now)?


Testing in Android, generating apk, not by Outsystems Now, setup Firebase according with this doc, https://success.outsystems.com/Documentation/Development_FAQs/How_to_Use_Push_Notifications_with_OneSignal


Solution

My android had a unknown problem, thanks.

Solution