Hi Claudio,

Do you mean email tracking or read receipt? 

Read receipt is explicit action by the receiver, while tracking tracks email delivery/open status implicitly.

Hello,

Is there any updated or solution to this? I have a need that has come up for the exact same thing.

Thanks!

Use the property in your email template. Should give you a read receipt if permitted at the receiver's end.

Return-Receipt-To

Hi Tushar,

Thanks for the quick reply. I am sorry I think I am misunderstanding your suggestion. I can't seem to find that property anywhere. Can you please provide further details on where I need to set this?

Thanks!

EDIT: Never mind, I just found it under Extended Properties! Thanks. I'll try this out now.

Hi,

Please use below link to understand,

https://www.outsystems.com/help/servicestudio/5.0/Web_User_Interface/Email_Extended_Properties.htm

Hi everyone,

Kindly tag "mark as solution" if this was addressed.

Thank you and kind regards,

Chris

Hello everyone,

I go in touch with our Outsystems technical services manager and we did some tests. Here is an update to what I found out:

• Return-Receipt-To: this is only meant as an email delivery confirmation. This did NOT work for me in my Exchange/Outlook environment. It may or may not work in other environments.
  
  
• Disposition-Notification-To:This is the extended property that will provide you the "read" notifications.
  
  
• A big gotcha! In our tests, we tried repeatedly with various parameters but what finally worked was to use "<" and ">" to encapsulate the email address you provide for the disposition notification. For example:
  • Disposition-Notification-To with a value of "name@company.com" did NOT work for me/my environment.
  • Disposition-Notification-To with a value of "<name@company.com>" DID work!

I hope this information comes in handy for someone in the future!

Cheers!