Hi,

On click of one link, Page will be redirected to another page where it is showing 504 gateway timeout error in production.  But, it is working in QA and UAT.

Kindly help me to resolve this issue.


Regards,

Divya

Hi Divya,

5xx errors are server errors. If its working on QA and UAT and not in prod can be a lot of stuff but start by checking configurations and the load balancer. If you control the production environment contact IT. If it is on Outsystems cloud contact support.

Regards,

Marcelo

Hi Divya,

As Marcelo mentioned 5xx are the server errors. Start checking the server logs if it leads to any pointer.

To confirm, verify if the app/component versions are in sync with working environments.

504 also means that the server did not receive a timely response from another server that it was accessing. Are you accessing some data or calling API or making any request to another server to complete the web requset, which doesn't have connectivity to production server?

Regards,

Swatantra