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[Firebase Cloud Message Plugin] Not receiving notifications on iOS
Question
Forge component by Experts
7
Published on 18 Jul 2019

Hello,

We've tried updating the plugin to support MABS 5.0 on Android but updating the plugin caused a problem. iOS no longer receives notifications, I've debugged the middleware plugin and the PostSendIos API call response shows that it has failed: Succes: 0, Failed: 1

That's the only information in the response. I've set the integration logging to full but nothing appears in the integrations log (also successfull calls don't appear).

We are currently on OS 11.0.212.3.
The apps were generated with MABS 5.0.

Right now we've gone back a version of the plugins and the notifications are working for Android and iOS but since MABS 4.2 is to be deprecated on Oct 01 2019 we have to find a solution for iOS notifications.

Did anyone encounter the same issue, if so, how was it solved?

Regards,

Ruben

Rank: #36534

Ruben van Vugt wrote:


Hi I'm having the same issue. 


were you able to resolve this ?


After Firebase init I get that 

The device is already registered with a user. 


Hello,

We've tried updating the plugin to support MABS 5.0 on Android but updating the plugin caused a problem. iOS no longer receives notifications, I've debugged the middleware plugin and the PostSendIos API call response shows that it has failed: Succes: 0, Failed: 1

That's the only information in the response. I've set the integration logging to full but nothing appears in the integrations log (also successfull calls don't appear).

We are currently on OS 11.0.212.3.
The apps were generated with MABS 5.0.

Right now we've gone back a version of the plugins and the notifications are working for Android and iOS but since MABS 4.2 is to be deprecated on Oct 01 2019 we have to find a solution for iOS notifications.

Did anyone encounter the same issue, if so, how was it solved?

Regards,

Ruben



Rank: #36534

Anahit Pahlevanyan wrote:

Ruben van Vugt wrote:


Hi I'm having the same issue. 


were you able to resolve this ?


After Firebase init I get that 

The device is already registered with a user. 


Hello,

We've tried updating the plugin to support MABS 5.0 on Android but updating the plugin caused a problem. iOS no longer receives notifications, I've debugged the middleware plugin and the PostSendIos API call response shows that it has failed: Succes: 0, Failed: 1

That's the only information in the response. I've set the integration logging to full but nothing appears in the integrations log (also successfull calls don't appear).

We are currently on OS 11.0.212.3.
The apps were generated with MABS 5.0.

Right now we've gone back a version of the plugins and the notifications are working for Android and iOS but since MABS 4.2 is to be deprecated on Oct 01 2019 we have to find a solution for iOS notifications.

Did anyone encounter the same issue, if so, how was it solved?

Regards,

Ruben




HI everyone 


any chance to know if this problem is solved?

thanks.

Rank: #23864

Hi Ruben van Vugt,

Try uploading the APN certificate in the cloud messaging tab available under setting in firebase console.

Regards,

Arun Kumar

Rank: #2672

Hi Arun,

We already have the APN certificate uploaded in Firebase. In the previous version the notifications were successfully received on iOS!

Regards,

Ruben

Rank: #2672

We have debugged the application and plugins somewhat further. We found that the registration for Android is successful but for iOS it doesn't seem to work. We do get a success output parameter and a registration id but, when we create an experiment in the Firebase console for our development application the notification is not received. There seem to be no registered devices for iOS development. When we do the same for Android we do see that there are registered devices and the notification is received.


Rank: #36534

Hi Everyone any solution ?

Rank: #2672

Anahit Pahlevanyan wrote:

Hi Everyone any solution ?

We started using Pushwoosh because we couldn't find a solution. Pushwoosh is supported by OutSystems so we expect issues wil be resolved faster.

Rank: #997

Did you try update APNs Authentication Key on firebase console: Project Settings / Cloud Messaging Tab / iOS app configuration?

firebaseAPNsAuthenticationKey.png