Hi Leandro,
We don't have logs in service center. for FTP issue. Also we tried to connect from FE server using Command line, Power shell to FTP its working fine. Even FileZilla also works on server.
From extension we are getting response command OK , count 0. But there are lot of files on FTP server which is unable to read by extension and download it.
Same extension works on UAT server thats why difficult to understand the issue.
Please assists here as its PROD issue.
Thanks