1529
Views
9
Comments
Solved
Can't connect to my service studio

I changed my password in my platform and now i can't connect to my service studio. I don't know what to do

2025-11-19 06-14-01
Miguel Verdasca
Champion
Solution

This was solved by OutSystems support. There was a sync error on their side. If you still have the issue, then it means they only solved it.

I'd suggest you contact Support (support@outsystems.com) and they point them in the right direction to solve your problem.

2025-11-19 06-14-01
Miguel Verdasca
Champion

Hi,

what error appear? 

It's your personal environmental or a corporate environmental?

Cheers

UserImage.jpg
Bruno Guidetti

Hi!

"There was an error connecting to 'bruno-guidetti.outsystemscloud.com': Invalid username/password". But I can acess my Platform Home in https://www.outsystems.com/home/ , normally. The problem is that I lost all of my acess to other Environments, like Service Center, LifeTime, and I don't know how to have this acess back. 


Best Regards

UserImage.jpg
Bruno Guidetti

Sorry, I forgot to tell that is a personal environment.

2025-11-19 06-14-01
Miguel Verdasca
Champion
Solution

This was solved by OutSystems support. There was a sync error on their side. If you still have the issue, then it means they only solved it.

I'd suggest you contact Support (support@outsystems.com) and they point them in the right direction to solve your problem.

UserImage.jpg
Bruno Guidetti

Okay, I will open a support case and try to call to them tomorrow morning, but for now thanks for your help. When i get the answer to solve this problem i'll get back and tell the steps to solve this.


Best Regards.

UserImage.jpg
Yedaya Schwalm

Hi, I get the same error.
I can log in to my web account, but I get a username/password error when trying to connect to my service studio.

Any recommendations? 

UserImage.jpg
Miguel Won

Hi,

I'm having the same problem. I'm able to login to my web account but then I get the following error, when login from ServiceStudio:

"There was an error connecting to your environment: Invalid username/password."


2024-02-05 23-21-07
Gilson Leite
I installed the version on my Mac ServiceStudio-11.53.0.60533
And I can't get out of this screen.
Captura de Tela 2022-06-05 às 08.12.42.png
Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.