39
Views
3
Comments
Access Denied on downloaded PDF
Question

Hi all,

We have a reactive web application and we are using UltimatePDF and when we try to download a PDF, sometimes it works as expected but there are times where the content of the generated PDF looks like this:


Also, this only happens on PROD and we don't encounter this error on our other environments.

If you have any ideas what might be causing this, please let me know. Thank you

mvp_badge
MVP
Rank: #91

Hi Anne,

I guess the application is not able to access some of the directory in the PROD server from where it is trying to access the PDF file or any other reference/library/resource files. 

Solution: Access the Prod Env server machine and check the Directory permissions level and settings, and grant the permission accordingly (may be you will have to Create Everyone Group with Read & execute control level).

Hope this helps you!


Regards,

Benjith Sam