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Update Service Studio
Question

My Service Studio is at version 11.8.1 while my colleagues are using 11.8.8


I researched and couldn't find a quick way to update it on my machine. Searched through the menu tab and preferences but there "Update Service Studio Automatically" doesn't update it at all.


Is there a way, other than uninstalling and reinstalling with the latest version, can do a quick update on service studio versions?

2021-08-12 11-00-27
Nordin Ahdi
 
MVP

Hi Stephen,

You can read through this article to understand how the auto-update feature of service studio works.

You can check whether the task OutSystems Updater is running in the Windows Task Scheduler. Furthermore, the endpoint https://api.outsystems.com/releaseshub needs to be reachable for the auto-update feature to work properly.

Other than that, you can only update service studio manually by downloading and installing the latest version from the OutSystems website.

Hope this helps!

Regards,

Nordin

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Stephen Li

I spotted it on the Task Scheduler. It was at the status of "Disabled". I proceeded to Enable it and Run it. It only says It is running for quite a long time but I do not see anything running at the background. Is there more that I need to do?


for the link you post, it returns "Forbidden" for me.

2021-08-12 11-00-27
Nordin Ahdi
 
MVP

Hi Stephen,

Let me just quote the article on how the auto-update process works.

How does it work?

Pretty much like Google Chrome’s update. There’s a task registered in Windows Task Manager that runs on certain conditions. For Service Studio, it runs:

  • Every 3 hours;
  • On user logon (in the machine)

When the task runs, it calls an OutSystems endpoint that checks if the user is in the latest version. If not, it returns a link to the binary of the new version. After downloading the installation binary, it gets unzipped and installed over the current installation and that’s all there is to it.”

Furthermore, a few tips are mentioned that can help you figure out what can cause the auto-update to fail.

Tip #1: you can force auto-update to run by right clicking the task and “Run”.

Tip #2: It’s common for developers working for big enterprises to be behind proxies and with limited internet access. If this is your case, you’ll need to ask for connectivity to the OutSystems endpoint that the auto-update checks. It’s https://api.outsystems.com/releaseshub. Because it’s an AWS service using CloudFront, you might need to resort to different methods to open connectivity. It’s similar to Mobile Apps Build Service (Check MABS Connectivity Requirements). Yep, we’re missing documentation — I’ll talk about it in the conclusions.

Tip #3: Just like in the previous note, your company policy might imply the use of an Anti-Virus (AV) software with preset rules. Because Service Studio auto-update mechanism implies downloading installers in the background and moving files around, it might get black listed by your AV. If that’s the case, you have to ask the Admin to white list auto-update executable. We’ve sent mails to some AV providers that we know have blacklisted the auto-update, but the fastest route is for your admin to do as mentioned above.”

Hope the above can help you figure why it is not working for you.

Regards,

Nordin

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