Nannu
Rank: #1289
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Can't access Outsystems Users application in on premises environment.
Question
Users

Hello,

I am trying to log in to the Users application in our on-premises environment and it's going through a single sign-on. Due to that, I am getting an invalid permissions error in Users application.

 I have admin credentials but I don't know how can I log in using those credentials as it's forcing me to log in with SSO.

Thank you.

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on 19th Jan
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Toto
Champion
Rank: #269

Hi Nannu,

Maybe you can reset your admin using service center (not sure this will help)

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on 20th Jan
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Zubair
Rank: #1636

Dear Nannu,

Seems you are logging into users module using an user which does not have users manager role. Check if the default password for admin user is admin or reset the password as advised by Mr. Toto. Then you may grant the users manager or other role to the required user.


Thanks

Zubair

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on 20th Jan
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Nannu
Rank: #1289

Replying to Zubair's comment on 20 Jan 2021 15:03:33

Hello Zubair,

I am not seeing the login page because I have single sign-on enabled, so it's automatically logging in using my organization credentials. I am not sure how can I disable a single sign-on just for Users application.

Thank you for your time.

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on 20th Jan
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Nannu
Rank: #1289

Hi Tota,

As I mentioned above I have a single sign-on enabled so I believe changing the admin password will not make any difference because it's forcing me to log in with my Microsoft credentials.

Thank you for your time.

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on 20th Jan
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Toto
Champion
Rank: #269

Replying to Nannu's comment on 20 Jan 2021 15:45:50

Hi Nannu,


Could you try to reset the admin password and try to access the /users application ? and post the screenshot here.


Also what authentication type do you use ?


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on 21th Jan
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Tim Timperman
Rank: #257

The easiest way is using the private or incognito version of your browser. That way the sso should not happen.

(does the logout button/link not work?)

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on 21th Jan
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Hillman
Staff
Rank: #3308

Hi Nannu,


I believe I know your pain. No matter what you do while trying to access the users application you got redirected to your SSO and therefore lopping you back to the same account (Non admin) so you cannot access, you want to see the old login page, is that right?

If that's the case, try accessing https://<your_server_name>/Users/Login.aspx  instead, this will bring you back to the login without redirecting you to the SSO login. This is stated at the end of this documentation. Hopefully it helps and if it does, please mark this as solution! 


Cheers,

Hillman

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on 3rd Feb
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Hello,

I 'm trying to log in in the user management portal and I can't do it.

I' ve introduce this URL : https://my server name/Users.

And I can't log in...I have an error "Can't reach this page".

How can I log in into User management?


Thanks in advanced.

Marta

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on 12th Feb
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Hillman
Staff
Rank: #3308

Hi Marta,

Are you using a cloud environment or on premise environment? Would you be able to share with us a screenshot at what you are seeing?

Cheers,

Hillman

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on 14th Feb
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Replying to Hillman's comment on 14 Feb 2021 12:26:31

Hi, Hillman

At last I could do it. I am working in a cloud environment. I didn't know exactly the server but I could find it!! 

Thanks for your interest.


Marta


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13 days ago
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Stefano Valente
Rank: #245

We had SSO with Google and if i open the url with chrome logged in to the admin user i had no problems.

Is there a way to change your Microsoft account? Can you get multiple Microsoft account so there will be a choice of some sort given (like i had with the Google accounts)?


I could imagine that you could open the browser as an admin user and then the SSO wil use that acocunt.

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on 14th Feb
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Tom Zhao
Rank: #288

Hi Marta Aparicio Retana

Can you login to ServiceCenter?

In ServiceCenter find the users application, then check all module in the application is correctly published, and status is normal.

Also, you can try to click the "Open In Browser Button" in the service center like the Image attached.


Kind Regards,

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on 14th Feb
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Hi,


Thanks for  your answer. At last I could log in because. I knew which was the correct server and I could log in in the Service Center and User Management portal.


Thanks a lot.

Regards,

Marta

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13 days ago
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