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Can database backup be downloaded, in the cloud, or elsewhere?

I searched the documentation, web site, blogs and forums about database backups. 

We have a number of government clients that would require that a database backup be retained for longer than 15 days.  Perhaps as long as 6 months, various snapshots would need to be retained.  Also direct ability to obtain those database backups would be necessary.  

Once a customer moves to a cloud environment, say AWS, would they have access to the backups?  To restore them or move them to S3 or somewhere else, to retain them for 6 months or more? 

Is any of that possible?  

These are very complex databases and exporting them out to Excel files will not be sufficient.  Or expedient in case of issues.  Also using external database does not seem viable since a lot of functionality for business processes (and other things) are not available when using external tables.  

mvp_badge
MVP
Rank: #71
Solution

On the OutSystems PaaS model, you don't have to do backups. OutSystems won't even give you access to the SQL database unless you provide a great reason why.

15 days backup is what is in the contract.
https://www.outsystems.com/evaluation-guide/outsystems-cloud-services-overview/

You can request a temporary restore to another server
https://success.outsystems.com/Support/Enterprise_Customers/Maintenance_and_Operations/Access_the_database_of_your_OutSystems_Cloud/Temporary_Access_to_Database_Backup

Maybe you can explain to the Sales Rep what you need and OutSystems will provide you a tailored solution, but this is the standard answer.


If you have concerns with database and backups, maybe you should use an on-premises installation where you control everything.

Rank: #850

Can you do a cloud deployment, to AWS, where you can control everything?  Or is on-premise the only case where you have full access?  

Sorry, I am not 100% sure what some of the statements on the site, and in documentation mean exactly.  

mvp_badge
MVP
Rank: #71
Solution

Yes. On-premises can be on a cloud.

Azure was mentioned a lot on when it first happened.
https://success.outsystems.com/Documentation/11/Setting_Up_OutSystems/OutSystems_on_Microsoft_Azure

There are references to Azure, Rackspace and VMWare on the documentation.
https://www.outsystems.com/evaluation-guide/deploying-outsystems-in-the-cloud/



Rank: #850

Thank you! 

mvp_badge
MVP
Rank: #71
Solution

On the OutSystems PaaS model, you don't have to do backups. OutSystems won't even give you access to the SQL database unless you provide a great reason why.

15 days backup is what is in the contract.
https://www.outsystems.com/evaluation-guide/outsystems-cloud-services-overview/

You can request a temporary restore to another server
https://success.outsystems.com/Support/Enterprise_Customers/Maintenance_and_Operations/Access_the_database_of_your_OutSystems_Cloud/Temporary_Access_to_Database_Backup

Maybe you can explain to the Sales Rep what you need and OutSystems will provide you a tailored solution, but this is the standard answer.


If you have concerns with database and backups, maybe you should use an on-premises installation where you control everything.

Rank: #850

Can you do a cloud deployment, to AWS, where you can control everything?  Or is on-premise the only case where you have full access?  

Sorry, I am not 100% sure what some of the statements on the site, and in documentation mean exactly.  

mvp_badge
MVP
Rank: #71
Solution

Yes. On-premises can be on a cloud.

Azure was mentioned a lot on when it first happened.
https://success.outsystems.com/Documentation/11/Setting_Up_OutSystems/OutSystems_on_Microsoft_Azure

There are references to Azure, Rackspace and VMWare on the documentation.
https://www.outsystems.com/evaluation-guide/deploying-outsystems-in-the-cloud/



Rank: #850

Thank you!