Compatibility issue with 11th gen Intel processors with Iris Xe

Hello everyone

Recently, a few customers reported some incidents related to an Intel driver incompatibility with OS, so I would like to share some details about this issue and how to solve it. 

Symptoms
Trying to login into a Service Studio installed on a laptop with Intel 11th gen processor and Iris Xe Graphics, it is not possible to input any information. The input fields are unresponsive (Service Studio not responding).


Solution
These incidents are related to Hardware Acceleration and Intel drivers, so by disabling Hardware Acceleration in Windows, everything returns to normal.


The OutSystems team

Thank You for the information !!

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