Hi,

Have you give permission after installing on the Android (or using https://www.outsystems.com/forge/component-overview/2040/android-permissions-plugin) ?

After change the plugin (reinstall, change extensibility), you need to refresh dependency and rebuild the apk/aab before uninstall old app on android and install new apk/aab. From my experience, if you update the app, there is a probability something not work as intended, so we usually do uninstall and reinstall than updated the app on the android device.

Thanks  

Hi,

Have you check the logcat on android ? Should have more info.

Also, can you create dummy app using those plugin and test it if still problem ? If still problem put the apk/aab here, I'll try to check the logcat.

Thanks

Hi @Alexandre Jacinto,

Thank you for the response but it isn't the quality of the image. I created a test application and only included the Camera Plugin library and it still crashes even when I set the quality of the image to 10%. On Android 10 I get the following error when it crashes but on Android 11 I don't receive any error message anywhere.

A fatal error has occurred. Please contact OutSystems support: Failure delivering result ResultInfo{who=null, request=33, result=-1, data=null} to activity {com.outsystemsenterprise.tstopsgobid.Test/com.outsystemsenterprise.tstopsgobid.Test.MainActivity}: android.app.RecoverableSecurityException: com.outsystemsenterprise.tstopsgobid.Test has no access to content://media/external/images/media/54 

Please find attached my Test application.

Hi,

Can you change the screen to anonymous ?

Cannot tested this because of login screen.

Thanks

@Toto please find attached the updated application.

Thank you for the feedback @Toto. Have you tested this on an Android 11 phone? I am experiencing the same issue on an Android 11 phone.

The Android 10 device is a Ulefone Armor X7 Pro.

The Android 11 device is a Xiaomi Redmi 9.

@Toto do you perhaps a memory card in your phone?

Hi Rudolph,

Yes I'm using memory card on the phone.

But still, better to check the logcat from impacted devices, usually have more information on them.

You can use universal adb (https://adb.clockworkmod.com/) so you didn't need to download adb from google (the size is very big).

Then use on command prompt where adb is :
adb logcat -c (to clear the log on your device and to initialize listener to your device, make sure your device usb debugging is already turn on)

after that, take picture (should be crash right) then run this command :

adb logcat -d > c:\logcat.txt (this should save the logcat on drive c with logcat.txt file)

Thanks

Hi @Toto here is the logcat file from the Android 10 device.

Hi,

Can you check the permission again ?

This log says, access is denied :

11-11 09:42:29.787 19055 19055 E OSCrashHandler: java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=33, result=-1, data=null} to activity {com.outsystemsenterprise.tstopsgobid.Test/com.outsystemsenterprise.tstopsgobid.Test.MainActivity}: android.app.RecoverableSecurityException: com.outsystemsenterprise.tstopsgobid.Test has no access to content://media/external/images/media/61

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.ActivityThread.deliverResults(ActivityThread.java:4901)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.ActivityThread.handleSendResult(ActivityThread.java:4942)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.servertransaction.ActivityResultItem.execute(ActivityResultItem.java:51)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2069)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.os.Handler.dispatchMessage(Handler.java:107)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.os.Looper.loop(Looper.java:214)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.ActivityThread.main(ActivityThread.java:7417)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at java.lang.reflect.Method.invoke(Native Method)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:980)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: Caused by: android.app.RecoverableSecurityException: com.outsystemsenterprise.tstopsgobid.Test has no access to content://media/external/images/media/61

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.RecoverableSecurityException$1.createFromParcel(RecoverableSecurityException.java:197)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.RecoverableSecurityException$1.createFromParcel(RecoverableSecurityException.java:194)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.os.Parcel.readParcelable(Parcel.java:2973)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.os.Parcel.createException(Parcel.java:2066)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.os.Parcel.readException(Parcel.java:2039)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:188)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:140)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.content.ContentProviderProxy.delete(ContentProviderNative.java:553)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.content.ContentResolver.delete(ContentResolver.java:1949)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at org.apache.cordova.camera.CameraLauncher.checkForDuplicateImage(CameraLauncher.java:1259)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at org.apache.cordova.camera.CameraLauncher.processResultFromCamera(CameraLauncher.java:515)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at org.apache.cordova.camera.CameraLauncher.onActivityResult(CameraLauncher.java:843)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at org.apache.cordova.CordovaInterfaceImpl.onActivityResult(CordovaInterfaceImpl.java:159)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at org.apache.cordova.CordovaActivity.onActivityResult(CordovaActivity.java:361)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.Activity.dispatchActivityResult(Activity.java:8125)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: at android.app.ActivityThread.deliverResults(ActivityThread.java:4894)

11-11 09:42:29.787 19055 19055 E OSCrashHandler: ... 11 more

I have triple checked the permission and the correct permission is assigned to the application. 

The problem is that the error states it looks for the external storage which there isn't. The phone only has internal storage.

Hi,

I tried this again on the phone that didn't have memory card slot (Pocophone F3) and it works. (see video)

Can you check the permission on the app properties (see video after this post)

Thanks

This is video for check permission (on Pocophone F3)

Hi @Toto , please see the permission video attached.

Please also see this video showing what it does on my Android 11 Xiaomi Redmi 9 device.

And here is the logcat file for this Android 11 device.

Hi,

This is very strange indeed. Did your devices is subjected in MDM systems ?

I notice this log :

11-17 07:29:52.772  1213  4634 W UriGrantsManagerService: No permission grants found for com.google.android.apps.photos

11-17 07:29:52.772  1213  4634 W UriGrantsManagerService: No permission grants found for com.google.android.apps.photos

This happen when you took the picture, but I'm not sure about this. 

Maybe test this by give permission for google photos app and see if this is the cause ?

Thanks

Yes we do have MDM but it is not fully managed. It is only to have our work items on our devices to seperate work items from personal items.

I have given Google Photos all of the available permissions and I have also even tried to make Google Photos the default system gallery app on my device but it doesn't allow it. Staring to think there is something specific to my device.

Hi,

Maybe for testing purpose, check the apk using your friends or family phone and check if it running or not. My guess is the MDM is doing something (also in the logcat, it seems whatsapp image is being converted(?), maybe this also from MDM)

Thanks

Thank you for the suggestion. I am going to remove MDM from my device and see.

@Toto I have tried the app with a brand new device that is freshly installed. This is an Android 11 device. The application still crashes. Please see the logcat for the device attached.

Hi Rudolph,

This is what I think the problem :

Do this phone have camera app / camera manager ?

Hi @Toto 

Sorry we put this project a little bit on hold due to the camera issues being experienced.

We are still experiencing issues with regards to the camera plugin and I have even tried it with a memory card in the device but still experiencing the same issue. I have made sure that there is indeed a camera application on all the devices that we are experiencing the issue with.

I was wondering isn't there a way that the camera plugin can store the file locally and then return the file location of the image then we can get it from the device that way?

"I was wondering isn't there a way that the camera plugin can store the file locally and then return the file location of the image then we can get it from the device that way? " ==> you can tried find this with the cordova plugin, if there is a cordova camera plugin that do this like you specified.

My other suggestion, you can tried other camera plugin, or even using HTML5 camera (you can check my plugin https://www.outsystems.com/forge/component-overview/10866/camera-overlay-reactive , this is using HTML5)

Thanks

Hi @Rudolph Kalp,

I posted an answer on the main thread of this forum post stating that we released a new version of the Camera Plugin (7.1.8) on Forge that we believe can fix the issue you were experiencing. Please let us know if it did.

Best regards,

Alexandre Jacinto

Hi @Christoff le Roux ,

Thank you for your question. We recently released a new version of the Camera Plugin (7.1.8) on Forge that we believe can fix this issue. Please let us know if it does.

Thank you.

Best regards,

Alexandre Jacinto

Hi Navaneethan M

We got around the issues by deleting all our OS mobile apps and build them in Xamarin

Hi @Navaneethan M,

Thank you for you question. We recently released a new version of the Camera Plugin (7.1.8) on Forge that we believe fixes the issue you reported.

Best regards,

Alexandre Jacinto

Hi,

Have you tried uninstall first before reinstalling ?

Thanks

Hi Michael,

Yes, changing plugin (cordova) in mobile need to uninstall and reinstall in Outsystems.

Thanks