We noticed that all of the emails we send from Outsystem are base64 encoded. Not just the images that we might attach, every part of the email is base64 encoded, the Content-Transfer-Encoding is set to base64.
Most clients can handle this pretty well, but we have one particular email that we send to an emailadress that is importing them as cases into SalesForce, and SalesForce is not showing the body of the email in the case, probably because they aren't expecting base64 encoded emails.
A workaround is now that someone else gets a cc from every email, opens Outlook and forwards it to the salesforce address. This works because then Outlook does the decoding and forwards the email in a readable form. This is obviously not the preferred solution.
Can we change the Content-Transfer-Encoding to for instance 8-bit or quoted-printable?
Hi Wendy,
There is, as far as I'm aware, no way to change the encoding of the e-mail. I do find it strange though that the forwarder/importer is not able to handle something so basic and ubiquitous.