hello ,
I publish new mobile application in play store and it available in google play but the application not working in all android Device I check in google play suggestion for that's??
Hi Nedal,
You need to be more specific, "not working in all android devices" is too wide of a scope to help.
I am pretty sure you know which android devices it is not working, notice also that many Huawei devices no longer have Google Play Store.
Do the users on those Android module get an error while using the application, or can they not even install it?
You can also check your service center error logs for errors.
Regards,
Daniel
thank you for reply Daniel ,
actually we are using Samsung with different type I will give you example my Samsung is A21 when I downloaded its not working give me error "the connection has timed out" , and my Colleague has different type of Samsung but its working fine
regards
Nedal
The connection time out relates to your internet connection, are you both using the same wifi network or 4G connection. Check the mobile data or wifi signal on your phone.
Also, performance might differ because you try to access more data then the other person.
And another factor might be local storage synchronization if that is done by your app.
Obviously low-end phones perform less than a high end phone, but OutSystems app if properly developed should run on a Samsung A21 with out issues.
Actually my android version is 11 and his version is 8 that's only the different between devices
Is he using the same network when trying to install, the error message relates to network issues not to app issues.
Yes sir it's same network
also I tried from another devices android version 11 ,10 not working only version 8 is working fine
With what MABS version is the mobile application generated. Can you share the link to the google app store? So I could try and install it?
MABS version 8 I thought this latest version
You can download it from here
https://play.google.com/store/apps/details?id=com.atc.ATCGateWay
I have Android 11, and installed it without any problem. Just confirming this is a network issue, you need to connect to another network and try again.
I trying another network but same issue š
I only now understand your problem, The installation is not the problem. You get this error while running the application. I get it to now. You need to check your app logic for the main screen to see what resources you try to access, maybe the are not available.
but its working fine in another devices version 8 i tried another devices version 11 not working
i put in json minsdk 21 but still same issue
try increase module timeout, maybe it help
Already tried same issue
Hi Nedal, you need to do either dig into Service Center logging, or code some extra logging in your application as to which action in your mobile app is causing these connection time out sessions.
Do you only experience this with the production application installed from the google Playstore?
Can you reproduce the same error installing the dev version of the app on your phone, that would ease to find the root cuase.