When sending emails via outsystems, I need recipients to be able to click "reply" and have the replied emails sent to the address specified in the "reply-to" field. This is a common feature when using web applications to send emails but I do not see this functionality in the emails that can be sent via outsystems reactive apps.
I am using version 11.14. Is there any ways to insert the reply-to email when sending emails via outsystems email functionality?
Hi,
I'm sorry if I don't understand correctly your question, but what you need is something like the user click on a link to reply and the email is send to a given email address?
If yes, you already tried to place a link to externalURL with the "mailto:" in the URL?
Hope this can help.
Best regards,
Ricardo Pereira
I am posting below what a reply-to email means. Hope you will be able to provide some pointers. Thanks
When you send an email to a subscriber and they click 'Reply', the reply message is typically sent to the email address listed in the From: header.
A Reply-To address is identified by inserting the Reply-To header in your email. It is the email address that the reply message is sent when you want the reply to go to an email address that is different than the From: address.
In the example below, 'service@sampledomain.com' is the Reply-To address. When a subscriber clicks 'Reply', the reply message is sent to 'service@sampledomain.com' instead of 'marketing@sampledomain.com'.
From: marketing@sampledomain.com
to: aaasample@zzzexample.com
Reply-To: service@sampledomain.com
Hi SP99,
For Reactive e-mail, this is currently not possible, unfortunately.
Is this functionality still not possible?
Not that I'm aware, no.
Hi Lee,
Although it's not possible in Reactive Web yet, you can do it in Traditional Web easily. Then call the server action from your Reactive Web.
This true, but don't forget new customers don't get access to Traditional Web anymore.
How can this be done in traditional, please?
Hi Leigh,
Here's how you do it in Traditional Web
https://www.outsystems.com/forums/discussion/20756/is-there-anyway-can-overwrite-return-parth-when-send-email/