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Unable to Access PWA on iPhone
Question
Application Type
Mobile
Service Studio Version
11.53.17 (Build 61327)
Platform Version
11.16.1 (Build 36079)

Hello,

I have been working on a PWA for some time now and up until now I have experienced minimal issues with using it. The app works on a standard computer browser with no issues, but when I try to access the app via iPhone, I am unable to get past the login screen, sometimes I am even unable to get TO the login screen.

At times, generic js errors are thrown in Service Center (see image below). I have tried publishing an earlier version that worked without issue and I am still unable to get it to work. I have cleared cache, browsing data, etc to no avail. 

Does anybody know what could be causing this issue?

Thank you.



2022-03-10 08-26-10
Cristian Angel Puma Villalva

Hi Miles,

Have you tried clearing cache data, maybe a generic script is running.
Have you tried on another iPhone and Android cell phone?

UserImage.jpg
Milos Stankovic

Yes, I've cleared cache many times, but to no avail.

It seems this issue started happening right after I removed/updated some local entities and local entity fields.

2024-07-05 14-16-55
Daniël Kuhlmann
 
MVP

Hi,

It seems to be a network speed issue.

Is the iphone connected to the same wifi network as the desktop and Android phone?

Did you try another iphone then yours?

Regards,

Daniel 

UserImage.jpg
Milos Stankovic

It is definitely not a network speed issue as we are able to open other apps without a problem. I tried an android yesterday for a separate issue and it seemed to work, but that could have been coincidence.

It seems that this issue started occurring right after updating/deleting some local entities from my app. I verified that this is an issue by creating a TestPWA with no local entities, seeing it loaded just fine, then adding a local entity and now I am getting errors when trying to access it.

Almost as if iPhone is recognizing the change in local storage entities.

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