Error creating Email. (404) Not Found.

Britni Fletcher

Error creating Email. (404) Not Found.

Question

I have an application that when the final step in a process is completed, one or two emails is sent. The first one has an Excel spreadsheet attached and is always sent. The second one has no attachment and is only sent if a certain condition is met. Neither has any images in them.

Whenever I test it on a specific server, at the point where the email should be sent, I get this error message:

Error creating Email. The remote server returned an error: (404) Not Found.

If I delete the emails from the action in the eSpace, it works fine. If I publish it locally with the emails included, it works fine and the emails send.

I have another application on the same server that has had no trouble at all sending emails. I even tried going back to an older version of the eSpace from before I started getting the errors and published it, and I still got the error.

So what is missing? What can't be found?

Any tips are much appreciated!

07 Dec 2011

Evert van der Zalm

MVP

Britni,

Have you tried sending an e-mail in that action without attachment? And does that works?

Strange is that another application send the e-mail, so the settings in service center should be set correctly. Can you see the error message in service center for the e-mail error?

Kind regards,
Evert

08 Dec 2011

Britni Fletcher

Yes, I tried it without the attachment and it still didn't work. I even tried deleting all the content from the email and any logic related to it. Still didn't work. The only way it worked was if the emails were taken out completely.

It's weird ... I started getting the error after I only changed some text and the max characters in an attribute. I tried to see if either of those were causing it for some reason, but I haven't found any evidence that it is. Especially since going back to an older version doesn't fix it.

Here's the error stack:

at System.Net.HttpWebRequest.GetResponse()
at OutSystems.HubEdition.RuntimePlatform.Email.EmailHelper.HttpGetContent(String ssUrl, String method, String contentType, String userAgent, Cookie cookie, QueryParameter[] parameters, String& ssContent, String& ssContentEncoding)
at OutSystems.HubEdition.RuntimePlatform.Email.EmailHelper.HttpPost(String ssUrl, QueryParameter[] parameters, String userAgent, Cookie cookie, String& ssContent, String& ssContentEncoding)
at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.SendEmailRequest(String url, String from, String to, String cc, String bcc, Int32 activityId, String emailDefSSKey, Boolean storeContent, EmailType type) On
at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.SendEmailRequest(String url, String from, String to, String cc, String bcc, Int32 activityId, String emailDefSSKey, Boolean storeContent, EmailType type)
at ssDealerPurchaseOrders.Flows.FlowMainFlow.ScrnOrder4_Shipping.CommandSubmitOrder_Submit(HeContext heContext)
-Env-
eSpaceVer: 87 (Id=464, PubId=447, CompiledWith=6.0.0.8)
RequestUrl: https://dealers.gemvision.com/DealerPurchaseOrders/Order4_Shipping.aspx
AppDomain: /LM/W3SVC/1/ROOT/DealerPurchaseOrders-871-129677688520429809
FilePath: C:\...\PS\running\DealerPurchaseOrders.01992248867\Order4_Shipping.aspx
Locale: en-US
DateFormat: MM/dd/yyyy
PID: 3268 ('w3wp', Started='8/17/2011 8:21:43 PM', Priv=523Mb, Virt=1585Mb)
TID: 43
.NET: 2.0.50727.5446

08 Dec 2011

Thiago Soares

I'm having this problem that started mysteriously.

Any solution?

20 Mar 2015

Evert van der Zalm

MVP

Thiago,

Some more context? How are you calling the eMail? All in the same eSpace or is the eMail in another eSpace?

Kind regards,
Evert

20 Mar 2015

Thiago Soares

Same eSpace.
Works perfectly in QA environment. Problem happens in production.

Error creating Email. The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at OutSystems.HubEdition.RuntimePlatform.Email.EmailHelper.HttpGetContent(String ssUrl, String method, String contentType, String userAgent, Cookie cookie, QueryParameter[] parameters, String& ssContent, String& ssContentEncoding)

20 Mar 2015

Justin James

MVP

Thiago -

That means that you have an image or some other asset referenced in the email that is not available in that Production environment.

J.Ja

20 Mar 2015

Thiago Soares

The problem occur when access a site with SEO URL configuration.

Any suggestion ?

20 Mar 2015

Evert van der Zalm

MVP

Thiago,

You could try to set the email in another eSpace and call that email trough a public action. Don't know if it will work, but maybe worth a try?

Kind regards,
Evert

20 Mar 2015

Thiago Soares

When I access hostname/<original_app_name> it's work.

When I access hostname/<seo_url_alias_for_this_app> it's fail.

Thanks by replies.

20 Mar 2015

Nelson André

Hello, I'm getting this same error in 1 app in QUA.

Same app in DEV sends emails.

All other apps in QUA send emails.

Did anyone got this resolved?

03 Aug 2018

Mika Roivainen

You can send email via business process and then there is no problem with SEO url-address.

10 Aug 2018

Neville Campher

Had the same error a while back on our Dev and QA platform and this would be the same for the Production side. Have you checked and made sure in Service Center that your email configuration is setup correctly.

Our problem was resolved with that setup on the mail server that it was connecting to

10 Aug 2018

Susana Palminha

Just had this today, and i'm sharing the cause in my case.

I removed my excel resource and when i imported again i forgot to choose "deploy to target" before i publish...

02 Oct 2018

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