Hi Everyone,
I am new to Outsystems development, I want to integrate Salesforce Live Agent Chat in the Outsystems Mobile App. Salesforce developers documentation provided steps to integrate Live Agent Chat in Native Apps(iOS and Android).
Can any one please help me on this, is there any way to integrate the Salesforce Live Agent Chat in the Outsystems Mobile App.
Hi @Hari Krishnan,
Can you provide the Saleforece documentation that you are refereing to?
Cheers.
Hi @José Campos,
Thanks for the reply,
Below is the url of Salesforce Developer Documentation for Live Agent Chat Integration.
https://developer.salesforce.com/blogs/2018/01/adding-live-agent-chat-mobile-app
From what I've been reading, it seems to me that it won't be possible to incorporate the agent. In both the Android and IOS versions, it asks to change files that are not accessible in OutSystems (Info.plist for IOS, and build.gradle for Android). From my perspective, it doesn't seem possible.
.plist can be customized for OutSystems mobile:https://www.outsystems.com/forums/discussion/22505/how-to-add-entries-to-plist-file-for-ios/
See this plugin:https://www.outsystems.com/forge/component-overview/3079/edit-plist-file-plugin
Thanks, I didn't know that was possible.
Hi,
It might be possible, but you need to understand that OutSystems mobile, is NOT native iOS or Android. It is a single page web app running in a cordova container. If you find instructions at Salesforce how to integrate in a web application, you might have more luck.
Hi @Daniël Kuhlmann,
Thanks for the help.