Hi,
In our application, we have a process to launch on Create action. It is working fine in Development and Test environments but not working in Production environment. What could be the reasons for this to happen and possible ways to solve it. Kindly help, thanks in advance.
Did you checked service center logs for this. Is any clue there, because here not able to get any context of the error.
regards
Actually when we click on APPROVE button in orders page in our application, order status must change from CREATED to APPROVED and one mail with some docs must get triggered. In trigger action we are creating Id, on creation of that Id the process must get launched.
Here level is getting approved, in trigger action Id is getting created but process is not getting launched, I came to know this using logs.
And I see no errors in Monitoring->Error in particularly related to this.
I see only some role required(2022-10-24 13:53:03) error at the order updated time(2022-10-24 13:56:54) on level approval CREATED to APPROVED.
Please respond, thanks in advance.
Means entry is getting created. So on create process must be launch. Have you selected the right entity create method for process start in process properties. Also please check if in the process itself there is some functionality which require specific role.
Also for logs you can check service center -> monitoring -> process. Please check new process is getting create or not.
In trigger action we used "CreateOrUpdate action" and in launch process "Create action" is used.
And in Monitoring-> processes-> under our process, there is only once instance(2021-05-10 13:19:34 ) can be seen in Production.
In development there are no instances and in test there are two instances created in 2021.(IN DEV & TEST ITS WORKING FINE)
Regards
so as you mentioned that there is only one instance in the process and that is too old. So process is not getting launch its clear. could you please provide screenshot of process properties screen and screenshot of method from where you are calling createUpdate on entity.
please.
Hi please have a look,Image Caption