Hi members,
I'm using OutSystems 11 to build mobile application and no Error Logs or General Logs are appearing on Service Center for that application.
And on top of that, the application is working fine while emulate by using chrome, but while using on device an error occurs after login "The Connection has Timed Out", but in the error logs no error events is showing.
Is there any hints how to fix it?
Hi Sandip,
In this situation, there could be a few reasons why the logs are not appearing in Service Center:
1. Logs settings: Ensure that the logs settings for the mobile application are enabled in Service Center. You can access the logs settings from the "Diagnostics" section of your application in Service Center.
2. Application logs: Make sure that you are using the correct API for logging events in your mobile application. OutSystems provides several APIs for logging, including "Runtime.Log" and "Application.Log".
3. Server logs: Check if the logs are appearing in the server logs. The server logs may contain additional information about the error that can help you troubleshoot the issue.
4. Network connectivity: If the error occurs only when the application is run on a device, it's possible that the network connectivity is causing the problem. Ensure that the device is connected to a stable network and that the firewall settings are configured correctly.
5. Application performance: If the error "The Connection has Timed Out" is due to poor performance, consider optimizing the application. This can include reducing the size of images and other assets, reducing the number of API calls, and optimizing database queries.
Still, if your problem is not resolved you can raise a support ticket .