I'm having an issue with my mobile application. It seems to come down to an issue with Cordova loading. Primarily, the issue is happening on the application installed on my mobile phone. We have an integration with DocuSign, and when that portion is done, the app is stuck on this Splash screen, but none of the actions are being called. Anyone have suggestions in where to go to further debug this error?
Hello Rachel,
Hope you're doing well.
As stated in the error message, it seems that your device could not upgrade to the new version of your app.
Every time you open your application in your device, it checks if there is a newer version in the server. If so, it automatically tries to upgrade your application version to the newest version.
When this upgrade fails (for example, because there's a timeout in the process), the app is rolled back to its previous version, but for my experience this usually leads to several runtime errors. This upgrade failure usually happens because there's a major gap between the code in the server and the code associated to your builds (APK / IPA). If the gap is large enough, the upgrading process times out, and this error occurs.
As such, my suggestion is that you regenerate your mobile builds again and install these new packages in your device. I did that in the past and it worked for me. Also, please make sure you have a good network connection.
Let me know if it worked for you.
Kind regards,
Rui Barradas
unfortunately, rebuilding the app isn't working for me. my app is still stuck on the default Splash screen, with the loading progress bar. The progress bar loads and completes, but then nothing happens after that.
What happens when you run your app in the browser? Same behavior?
Try to run your mobile app in the browser, open the browser console and check if there are some errors there.
it works in the browser and pwa (expected behavior occurs and screen is not stuck on Splash)
Then my guess is that it's something related with network and communications. Are you working on a private network? Does your device have a proper connection to the server?
I have the following error in IOS 17 below when I open it through the InAppBrowser Plugin IOS plugin as Open Entities.Target.IN_APP_SYSTEM_BROWSER
Upgrade failed - rolling back to previous application version.Running on native but cordova wasn't loaded
OSCache was not initialized because Cordova was not loaded.Running on native but cordova wasn't loaded
can anybody help me? I am using the latest version of the plugin
Hi All,
Do we have any solution for the issue mentioned above? We're encountering the same problem in our mobile app it gets stuck on the splash screen, specifically on iOS devices.
Looking forward to your input.
Best regards,
Balaji