75
Views
5
Comments
Users randomly logged out of Reactive applications
Application Type
Traditional Web, Reactive

Hi guys,

We are intermittently experiencing an issue where users are randomly logged out of their Reactive application while they are still active. 

A few things we have considered so far:

  • It doesn't seem like an issue with a timeout because the Max Idle Time is at 120 minutes while we have had users getting logged out within (what seems to be) several minutes. In addition, it doesn't seem likely to be an issue with needing to publish after the updating of the setting as we do perform publishes quite often and this has already been occurring for some time.
  • It doesn't seem to be a hidden call to one of the system Logout actions because the Traditional Web session remains active.

I am turning to the community for ideas as this has been a mystery that has eluded us. We can't even reproduce the issue since it's so random but when it does occur it's quite annoying.

2025-02-10 17-24-13
Arun Rajput

Hi @Quentin P ,

Is it navigation on login screen after logout?

Regards,

Arun

UserImage.jpg
Quentin P

Hi @Arun Rajput,

What happens is that the user is redirected by the security exception handler to the home screen of another module which is Traditional Web. They then find that while they appear logged in on Traditional Web, they are not able to navigate to any Reactive module screens. When it happens, the user doesn't see the login screen as their Traditional Web session is still active.

2025-02-10 17-24-13
Arun Rajput

Did you check error logs in service center?

 where are you navigating from the login screen when you logged in.

Is it traditional or reactive?

UserImage.jpg
Quentin P

No I have not, but I just checked, and within the time window there is only "Registered role required" error from the Reactive module.

2025-02-10 17-24-13
Arun Rajput

Can you please explain login flow of application, 

How your are login and how you are going from one application to another application.

Regards,

Arun

Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.