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Service Studio doesn't open

I have the new MacBook with M2 and I'm trying to open Service Studio but doesn't open. Can someone help me?

2024-12-02 12-15-17
Aravind EONE

Have you tried re-installing it?


2023-08-29 20-52-00
Inês Costa

yes

2024-12-02 12-15-17
Aravind EONE


Also tell me your version of service studio installed. and the Mac OS version.



2023-08-29 20-52-00
Inês Costa

the version of my Mac is the 13.6 and service studio 11.54.28.62865_arm64 

2024-12-02 12-15-17
Aravind EONE


As of my last knowledge update in September 2021, OutSystems Service Studio was primarily designed to run on Windows operating systems. It was not officially supported on macOS. However, things may have changed since then, so I recommend checking the official OutSystems website or contacting OutSystems support for the most up-to-date information regarding macOS compatibility and specific software versions.


Please note that software compatibility can change over time with updates and new releases, so it's essential to refer to the latest documentation or contact the software vendor for accurate information.

2022-10-19 00-51-44
Viktar Ramaneika
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Alexandre Yip

Hi Inês, 

one option is to use a virtual machine with windows 11 (VirtualBox is free and it worked for me )

Virtual system like parallels can be  used as well but requires a licence.


Hope that it helps you 

2023-07-17 14-07-32
Jobbe Maas

Hello @Inês Costa,

That's unfortunate.. mainly because this newest version should solve some issues during the start up of Service Studio instead of create them. I'm working on a MacBook M1 Pro and no issues here, even with the MacOS Beta installed.

Can you explain what happens when you open Service Studio? Does it even try to startup (doe you see the app icon open in the dock?), or really nothing happens?

Nevertheless, maybe it's best to contact OutSystems Support to let them know and help you and maybe more people.

Kind regards,

Jobbe 

2023-08-29 20-52-00
Inês Costa

Thank you for the help, when I try to open the service studio nothing happens.

2022-04-27 18-53-38
Igist

I have similar issue on version 11.54.37, it worked well on Ventura on M2, but probably since update it just shows splash screen and thats it. Tried to reinstall older versions, and it stays the same. Tried to install either arm64 and intel versions and nothing changed.

2022-01-29 23-03-17
Paulo Solipa
Champion

Hi Inês,

I have a M2 MBP, maybe I can help you. Sometimes in SS for Mac you can find some instability.

I'm suggesting some steps that worked for me before.

  1. Download SS ver 11.54.35 (M-Series version)
  2. Install it
  3. Open your SS. It should open normally.
  4. Go to preferences and check the checkbox to "Update Service Studio automatically" and Apply the changes
  5. Close SS and reopen it.
  6. It should be updated with the latest version

Cheers,
Paulo Solipa

2022-04-27 18-53-38
Igist

Hi,

I got stuck similarly. I tried to reinstall the older version 11.54.35 , and even older one but to no change. Still getting splash screen only.

Nevertheless thanks, Paolo.

Igor

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