PDF merge issue - Report pack generating issue.
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Hi Friends,

I trust this message finds you in good health and high spirits.

I am reaching out to request your assistance in constructing a logical solution for a specific task. In my current project, I have employed a valuable component known as the PDF Merger, which can be accessed here: https://www.outsystems.com/forge/component-overview/14816/pdfmerger

The primary objective of utilizing this component is to seamlessly merge multiple PDF files into a single, cohesive document. To streamline the process further, I have also implemented a timer that automates the creation of a comprehensive report. This report, in addition to the merged PDFs, will include a separate section containing image files, all neatly packaged within a zip archive.

t works fine in the development and test environments. However, whenever it is deployed to the production environment, a specific record containing large PDFs becomes stuck in the queue and throws errors. This issue also prevents other records from proceeding with the merging process. 

The error message came today is :

Please help me to resolve this issue guys.

hi @Md Sohel Khan , how many documents are you trying to merge? 

There is any error from the pdf merger extension logged? the one that you posted it's from the extension that you use to make the zip folder. 

Hello ,

Thanks for your reply.

Actually this is the error comes always and certain record which contains four pdfs near total of 32mb get stuck in the queue of the timer , which doesn't let other records to perform merging.

I used the demo of the PDF Merger and tested for 3 files with a total of 38mb, created a timer to make the merged pdfs and store it on the database and I got them in 4 seconds:


it's a little bit strange what is happening, are you able to share the oml? 

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