Request is assigned for the user1. User1 didn't accept the request for 3 days. The manager should send the escalation request through task box automatically. For not accepting the request for 3 days.
Can help to solve this problem
Hi Sakthipriya,
You should define timer and check the activity still open after 3 days and has not been assigned or taken action on it based on status. also you can set the due data of that activity.
Regards,
Shoeb
Hi Mohammad Shoeb,
Can You explain in detail
Hi,
I guess you should use wait. It will wait for 3 days and after 3 days when execute will check if task status has been accepted or not. If accepted then nothing to do, but if not accepted then write logic to trigger an email and terminate.
regards