Yesterday, 2023/11/27, at 9h30pm Bangkok, Hanoi, Jakarta, I registered to take the Associate Traditional Web Developer 11 exam through Prometric.

I have prepared well to prepare for the exam. I entered the ProProctor app at 11:45 a.m. and had a meeting with the supervisor. I have confirmed ID, passport. Because the conversation was in English, it took me a bit of time, the supervisor asked me to press Exit. I asked the proctor that it was almost time for the exam, what if I press Exit? The superintendent confirmed to me that it was okay.

I pressed Exit according to the proctor and logged back in, after a while another proctor informed me that the exam session was over. And I was unable to participate.

I used the voucher to take the test, so can I get the voucher back to re-register or change the test date?

If possible, I would like to change the test date and switch to the offline test in Vietnam