I've changed my OutSystems account email some days ago and now I cannot enter Service Studio or Service Center with my account. This already happened in the past and I had to open a support case to be fixed.
The problem now is that I cannot open a support case for my personal environment. According to the OutSystems documentation (https://success.outsystems.com/support/outsystems_community/opening_a_support_case_with_outsystems/), I should see in my personal environment when choosing the environment of the ticket. However when I go to the support page, I only see a client environment and the option "Other Environment" (see screenshot). Both of these options are not valid since they request an activation code.
How can I open a support case now?
It is an important issue since I need urgently to access my personal environment.
Thanks!
Try calling them?
Hi,
Strange normally your personal environment is also listed.
In this case, I suggest you choose the Other Infrastructure... option.
Maybe the reason you cannot access your personal environment no longer exists, and that is the reason it is not listed.
-- Daniel
Hi Daniel,
Thanks for the inputs. If I select "Other Infrastructure" I have to add the activation code to continue, which I do not have because it is the personal environment.
I also confirm that I have a personal environment since I can see its status in My Platform page, and for sure I need to have it because I cannot lose the apps I have there.
Why do I get two times a downvote, while answering on topic?
Hi Daniel!
I don't know, it wasn't my user.
I know it wasn't you, someone was bored yesterday, and started downvoting many of my replies i made yesterday on various posts.
This may be because your personal environment is not considered "client" for support purposes. It is recommended that you try contacting OutSystems support directly via email or phone for assistance with your personal environment login issue.
Emailing support is already for a while no longer accepted, information about calling was already shared 5 days ago.
Is the issue resolved? I'm experiencing the same problem. After changing my email, I can't log in to my personal environment, and I can't select it in the support list.
Hi Damian,
Sorry for the late reply.
Yes I got the issue solved by opening a support ticket with another topic, not addressed to the environment.