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"Unsupported image format or invalid image" error during selection of Custom Icon.
Application Type
Reactive
Service Studio Version
11.54.59 (Build 63275)

I'm creating a new application. Then, when choosing a custom icon, I selected my icon. Then referring to the screenshot, I get the error on the topic above. 


What are the specifications for an icon file (created/converted)? 

  • Color depth (8-bit, 32-bit, etc...) 
  • Single Size/Multi-size
  • Supported sizes (e.g. 16x16, 32x32, 64x64, etc..) 
  • Others

Screenshot 2024-05-14 165626.png
2023-06-12 05-32-53
Ananya Ghosal
Solution

Hello @Thoughteethz,

Can you please specify what type of image were you trying to upload as an icon? In Outsystems, the supported image formats are JPEG, JPG and PNG. Please note that svf images are not supported. I hope this info helps you.

If you want to know more, you can refer to this article:
https://success.outsystems.com/documentation/11/reference/outsystems_language/interfaces/designing_screens/image/

Best Regards,
Ananya

2024-05-15 01-11-14
Thoughteethz

The dialog said `icon` so I selected an *.ICO image file (like favicon.ico used on websites). 

I think, if those are the only file types supported, the Open Dialog window prompted by the IDE must filter the file types, not (*.*) which is equivalent to all file types.

Also, thanks to your answer, when I used the original file (JPG) instead of the converted one (ICO), it worked fine.

2023-06-12 05-32-53
Ananya Ghosal

That’s why you were getting error. I am happy to help :)

Please mark my answer as solution if your issue is resolved. 

Thanks,

Ananya

2025-06-01 02-51-51
YASH PAL

Hi @Thoughteethz 

this might be issue because of that you have uploaded the unsupported format of image. just try to upload jpeg, jpg, or png file. it will resolve your issue.

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