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2024-03-06 09-12-20
Antonio Cammarata
107Views
7Comments
Solved
Error sending email authentication rejected
Question
Email
Traditional Web
Application Type
Traditional Web
Service Studio Version
11.54.61 (Build 63317)
Platform Version
11.28.0 (Build 43201)

Hi, I'm having problems sending the email, as you can see from the screenshot it keeps giving me different types of errors including this one : authentication  rejected . I've already consulted the documentation and also seen other forums about it but how can I resolve it?


Screenshot 2024-05-29 144610.png
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29 May 2024
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2019-01-07 16-04-16
Siya
 
MVP
Solution

Replying to Antonio Cammarata's comment on 31 May 2024 09:29:16

Your platform server is unable to reach the SMTP server (smtps.pec.aruba.it) suggested by @Ramesh Subramanian. Please contact your IT team to clarify the SMTP server and credentials. From the messages you have shared, it is evident that there is a problem with the credentials.

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01 Jun 2024
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

Hi Antonio,

SMTP error 535 means there's something wrong with the authentication, e.g. wrong username or password. Are you sure you have them configured correctly in Service Center?

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29 May 2024
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2024-03-06 09-12-20
Antonio Cammarata

As you can see, this is the configuration in the service center. Am I doing something wrong here?

Screenshot 2024-05-29 164825.png
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29 May 2024
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2019-01-07 16-04-16
Siya
 
MVP

Configuration looks Ok. Have you verified the credentials against your email server ? You can test the connection from terminal by telnet . Instruction on a Mac terminal is as below

  1. openssl s_client -connect smtp.aruba.it:465 ( you should receive 220 smtpfree01.ad.aruba.it Aruba SMTP ESMTP server ready )
  2. EHLO testdomain.com
  3. AUTH LOGIN
    1. Here you need to give your username in base 64. You can generate this by "echo -n 'username' | base64"  in another instance of terminal 
    2. Then enter your password in base 64. 

The above steps are good enough to verify your credentials are indeed correct.


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29 May 2024
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2021-11-12 04-59-31
Manikandan Sambasivam
  1. Ensure that the SMTP server address, port, and security settings (SSL/TLS) are correctly configured in the OutSystems environment.
  2. Double-check the username and password used for the SMTP server. Make sure they are correct and that the account has the necessary permissions to send emails.
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30 May 2024
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2025-10-18 11-13-53
Ramesh subramanian

Hi,

Can you check the SMTP server name

Thanks,

Ramesh

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30 May 2024
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2024-03-06 09-12-20
Antonio Cammarata

Hi,
I tried to insert the port you suggested but now it gives me this error

Screenshot 2024-05-31 112614.png
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31 May 2024
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2019-01-07 16-04-16
Siya
 
MVP
Solution

Replying to Antonio Cammarata's comment on 31 May 2024 09:29:16

Your platform server is unable to reach the SMTP server (smtps.pec.aruba.it) suggested by @Ramesh Subramanian. Please contact your IT team to clarify the SMTP server and credentials. From the messages you have shared, it is evident that there is a problem with the credentials.

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0
01 Jun 2024
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