In outsystems reactive, the email with attachment has been add and tested successfully in gmail, however, when send the email to outlook, the attachment cannot be opened. May I know how to solve it and what is the possible reason. Thanks.
attachment in gmail looks ok:
attachment in outlook as below:
Hi @gissele chen
1.File format: Make sure the file you are trying to attach is supported by Outlook. While most common document formats like .docx, .xlsx, and .pdf should work fine, there might be some less common formats that Outlook has trouble opening. You can check the list of supported file formats for Outlook on Microsoft's website [invalid URL removed].
2.File encoding: The way the file is encoded might be causing issues. This is more likely if you're dealing with text files or files that contain special characters. Try resaving the file with a different encoding (like UTF-8) and see if that fixes the problem.
3.Permissions: In some cases, the permissions on the file you're trying to attach might be preventing Outlook from opening it. Make sure that the user who is trying to open the attachment has the necessary permissions to view the file.
If you've checked all of these things and you're still having trouble, there could be a bug with the way OutSystems Reactive is handling attachments. You can try contacting OutSystems support for more help.
Here are some additional tips for sending attachments in OutSystems Reactive:
4.If the attachment is large, you might want to consider compressing it before sending it. This will help to reduce the file size and make it easier to send.
5.You can also try sending the attachment as a base64 encoded string. This can be helpful if you're having trouble with the file format or encoding.
Thanks
Karnika