Hi All,
need some advice.
i am using the personal trial environment and was doing multi tenancy application. Everything was going great when after i did a publish, the application is showing
This page isn’t working right now
personal-----------.outsystemscloud.com redirected you too many times.
Try deleting your cookies.ERR_TOO_MANY_REDIRECTS
Tried to delete the cookies in my browser, unfortunately, it did not help.
Thinking that it could be due to sometime i amended, i tried to re-publish older versions and the same error occurs. I even tried to create a blank screen and set it as home page, and the same error persists.
On further investigation, it seems that my entire environment is having this issue. I downloaded the "Multitenant management" app in Forge again. The moment i published it, when accessed, it will also show the above error similar to my APP.
Any idea what happened? and where can i investigate to resolve the issue?
Cant help if my environment was corrupted now? the only major thing i can re-call i did was to do some major data cleanup via service center to reduce my usage (which is hitting 80% of 2GB limit)
Thank you anyone for the advice.
Cheers!
Hi Keith,
Did you check logs inside service center?
It might be possible from there you can get some idea but if still you are not able to fix the issue then I would suggest you to create support case to outsystems
https://www.outsystems.com/SPP_Ticket_UI/open-support-case
-Arun
Hi Arun,
These are the logs . There are some error messages displayed but not sure if these errors could be the cause. i have since log a support case as well.
Hi Keith Oon,
It seems that you have some dependencies outdated due to the installation of the forge component.
Create a solution with all modules of your application and publish the solution to have all modules updated.
Hope that it helps you
Hi Alexandre,
i did removed all dependencies and tried it and it was still giving the same error. As suggested by Siya below, i actually created a brand new blank app and give the home screen anonymous access and published it. And it still gives the same error.
Can you create a basic reactive web application with a single empty screen (Screen1 -> Role -> Anonymous) and Module Properties -> User Provider Module -> Users? Remove unused dependencies, publish the application, and ensure it lands on the home page when accessed. If this is working as expected then the issue is with the application that you have developed and that needs further investigation. You may share the OML.
Also see if your Users application (https://<your personal environment url /Users>) is working ?
Hi Siya,
As suggested, i create a brand new anonymous app and removed all dependencies. Upon published, it still shows the same error message. I have attached the blank "test" app OML for reference in case you need it.
Btw, my .../Users screen is loading OK. It is showing the current users in the default tenant.
Found the reason for it. When i was implementing Multi Tenancy, i created additional tenants in the User module (i.e. eSpace). As part of trying to standardize the name of the Tenants, i updated the "name" of the default Tenant (originally the Tenant name is "Users").
This caused the errors apparently. When i updated this original tenant name back to "Users", everything is working as per normal.
My thoughts is that there is some close relation between this default "Tenant Name" as we are using the "Users" default provider. If anyone has more in-depth explanation, please do share as well..
thanks!