Customer information database

Core Systems Efficiencies Healthcare, Pharma & Biotech Manufacturing AMER

2

developers

3

months

A database application that supports agents in taking orders by replacing the error sensitive, multi-located excel sheets with a centralized database. Changes are requested by a workflow and logged in a change log helping eliminate errors by offering traceability and version control. Some of the additional key functions include country exceptions, customer and business unit specific information, and the ability to add new coutries. Results include better accuracy in sales orders, reduction of operation risks events, increased work efficiency and improved customer satisfaction.

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"In the past, getting work done often required tribal knowledge, like knowing who to ask, or what system to access. Now, many of these processes are moving into one place, they're much more intuitive, and require virtually no training."

Katia Bartels IT Director Global Experience Design and Innovation
Medtronic