Click Workplace Portal Rolls-out to 80,000+ Employees
Medtronic’s roll-out of the Click portal has already reached over 80,000 employees and managers, significantly simplifying their access to numerous IT services, approvals, and knowledge sources. Features include:
- IT asset management
- IT service management with integrated virtual assistant
- Enterprise knowledge base
- IT Training requests
The team is currently developing a Medtronic device catalog and service catalog, and upcoming releases will add new capabilities such as device requisitions (e.g. laptops and mobile phones) and enterprise search.
Click significantly reduces the training required for new hires or people promoted into new roles, as Katia describes. “In the past, getting work done often required tribal knowledge, like knowing who to ask, or what system to access. Now, many of these processes are moving into one place, they’re much more intuitive, and require virtually no training.”
In speed trials, Medtronic found that the new process for booking a Zoom training session shortened the time required from 168 seconds to 55 seconds, a 67 percent saving. This amounts to 1,875 hours saved annually if every employee books one training session.
Hear directly from Katia Bartels and learn more about this OutSystems project in 2022's Next Step session.