We classify each end user of your apps as either internal or external. If the user has an email address that uses one of the domain names you own—such as employees—then they’re internal. If no email address is stored for the user, they’re also considered internal. All other users are considered external. We charge per block of 100 internal users (after the first 100 which are included) and per block of 10,000 external users.

An environment is a distinct location where the OutSystems Platform runs. Your apps run on the OutSystems Platform. You can perform your application development in one environment, your testing in a separate environment, and run your apps in production in a third. Each environment runs on a different server (for on premises deployments) or on a different set of cloud computing resources so that you can make changes in one environment without impacting another environment, until you’re ready to deploy.

With OutSystems Free, you get one environment so you can think of this as only for development. With OutSystems Enterprise, you get two additional environments (one pre-production/testing, one production) which allows you to have two fully-isolated production environments. This is useful when you have different apps that you need to run on separate servers or that cannot share the same database resources.
Each set of environments is managed through the OutSystems LifeTime console. LifeTime is included with all OutSystems editions.

For more details, see Setting Up OutSystems.

An OutSystems pipeline is an isolated set of one pre-production environment plus one production environment. With the Basic and Standard editions, one pipeline is included. With Enterprise, two pipelines are included.

OutSystems offers a range of support options to ensure your success building and running your apps. These include around-the-clock technical support, application development services, Customer Success, and Technical Success management.

For details, check out our Support Services Guide.