Help desk app

Tool for help desk employees, local IT support analysts, and the IT security team, used 24/7. Techtools was designed to increase first call resolution and the time it takes to resolve common user account issues via a standard verification process, password reset, and MFA issues wizard to guide help desk agents through a resolution. The app integrates with 10 external systems, pulling key information into just one screen. The help desk team can do things like reset passwords, verify a person using SMS, deactivate or activate user accounts, synchronize passwords across systems, and view inventory (PCs) that have been issued and are in use by employees.