Details

An advanced case management system for government bodies to streamline the Freedom of Information and Privacy (FOIP) request process. Manage the end-to-end lifecycle of a request, automating manual processes and ensuring legislated compliance & reporting. It offers a practical advantage in driving accountability, efficiency, and improved service delivery.

Release notes ()

Key benefits

Operational Efficiency: Streamline processes and reduce manual efforts, optimizing resource utilization
Enhanced Transparency: Build trust through increased visibility into FOIP processes, fostering transparency and accountability
Compliance Assurance: Ensure compliance with regulatory requirements, safeguarding sensitive data and mitigating risks
Improved Service Delivery: Enhance the quality and speed of FOIP request processing, providing better public service
Data-Driven Decision-Making: Facilitate evidence-based decision-making with actionable insights through analytics and reporting
Risk Mitigation: Address and minimize risks related to compliance, security, and operational disruptions

Problems Addressed / Key Features

Centralized Dashboard: Real-time overview of all requests, statuses, and assignments
Online Request Intake: Streamlined submission process with an automated online intake system
Workload Management: Easily assign, reassign, and manage workloads with a dedicated view of analyst caseloads
Secure eSignature: Expedite request finalization with secure and seamless e-signature capabilities
Comprehensive Reporting: Access high-level statistics and detailed summary reports for informed decision-making
Workflow Automation: Automated end-to-end workflow management for the lifecycle of a request
Notifications: Enhance communication and collaboration with automated in-app and e-mail notifications

Technical details

Built on OutSystems.

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