Emails Status is Pending

Mikro Price

Question

Hi Everyone,

I have a problem, the development server is not sending any emails this was started on Dec 3, 2015 until now.
and we don't have any errors on Error Logs.

And also we have 136 Emails Queued

Thank You.

07 Dec 2015

freek

Hi Mikro,

I had also this problem a while ago in the Enviroment Health you can see the Email timer is not running? In this case the only solution is OS restarts your system, contact them on support@outsystems.com. Keep in mind this can take a few days befor they have time, took for me alsmost a week.

Good luck!

08 Dec 2015

Miguel João

Staff

Hello Mikro,

We are aware of some problems sending emails from our Personal Environments in the cloud, and we're working in identifying them and fixing them without causing much impact.

The usual symptoms are emails in queue. The root cause varies, but typically, configuring the email server to use SSL port 465 is one of the problems.

This happens because our email support for SSL is limited to STARTLS in port 587, and plain text in port 25.

So if you have any configuration using SSL on port 465, please attempt the other 2 protocol options.

If you still have problems sending email after this, please feel free to PM me with the name of your environment, so I can take a direct look at the problem.

Thanks

Cheers

Miguel

09 Dec 2015

Hugo Almeida

Hi,

I'm also having the same problem.
I've always had configured the 587 port and I started to get this issue since the 11th of December.

Cheers,
Hugo

18 Dec 2015

Miguel João

Staff

Hello Hugo,

Can you check if the emails are working now?

Cheers

18 Dec 2015

Hugo Almeida

Yes, they are, Thanks!

18 Dec 2015

Eric Oschatz

I'm having the same issue in my personal environment as well.

port 587 as always configured to send out ...

Could you help me out ...???

07 Jan 2016

Miguel João

Staff

Hello Eric,

Can you check if the emails are still blocked?

Cheers

08 Jan 2016

Eric Oschatz

it works now ... thanks ...!!! What did you do ...???

08 Jan 2016

Miguel João

Staff

Hello Eric,

Thanks for the feedback.

We've detected a problem that can lock the email sending n the Personal Environments, even when the configuration is correct.

We're actively monitoring and working on the problem.

Cheers

08 Jan 2016

Eric Oschatz

excellent. thanks for the prompt support ...!!!

08 Jan 2016

Ekincan Casim

I have same issue already how can we solve this email log show pending over and over

18 Mar 2016

Miguel João

Staff

Hello Ekincan,

Sorry for the late reply. I've noticed that you no longer have errors sending emails, but the error you got in March 18 was related to a mis-match between your mail server login and the sender address ("Sender address is not valid for your login. Check your email program settings.").

I assume you were able to solve this problem and move forward.

Let me know if you need any further assistance on this topic.

Cheers

28 Mar 2016

Ekincan Casim

Hello Miguel,

My problem solved by itself.
I did not live that anymore.
Thanx for your interest.

Best Regards,

29 Mar 2016

wang zhiqiang

Hi there

I am testing the email function and it can not function well.

in APP, it shows the email has been sent successfully .but on monitoring .the log shows it failed.

error msg:

Error sending email 3: 535 5.0.0 Authentication Failed

I set the email Configuration as belows:

SMTP Server:smtp.live.com

SMTP Port:25

Username: dragonwander@hotmail.co.jp

Default Sender Email:dragonwander@hotmail.co.jp

Default Sender Name:dragonwander@hotmail.co.jp

Redirect Emails To Test List: checked

Test List Addresses: dragonwander@hotmail.co.jp

error details:

Error sending email 6: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 65.55.176.126:995 at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
at #0Yc.#ZYc.#CZc.#ZYc()

thank you

zhiqiang. wang

10 Nov 2016

Miguel João

Staff

Hello Wang,

The error you're getting doesn't seem to be a match for your configuration. If the configure is specified for port 25 and the error is on port 995, then you'll probably setting the port to 995.

As referred in this email thread, the email support for SSL is limited to port 587. There's a larger discussion on the topic in the forum thread How to Sent Emails from your Personal Environment.

Hope this information helps.

Cheers

10 Nov 2016

1 reply

11 Nov 2016

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wang zhiqiang

Miguel João wrote:

Hello Wang,

The error you're getting doesn't seem to be a match for your configuration. If the configure is specified for port 25 and the error is on port 995, then you'll probably setting the port to 995.

As referred in this email thread, the email support for SSL is limited to port 587. There's a larger discussion on the topic in the forum thread How to Sent Emails from your Personal Environment.

Hope this information helps.

Cheers

Hello Miguel João

Thank you very much.

Let's me think further.(The problem has not been resolved yet)

Best Regards

zhiqiang wang

11 Nov 2016

Lesego Malitsi

Hi Miguel João

I'm having the same issue in my personal environment as well.

I configured the email server to use port 587 ...

Could you please help me out

Thank you

25 Jul 2017

Miguel João

Staff

Hello Lesego,

What error are you having sending emails?

Can you post the error here?

Cheers

25 Jul 2017

1 reply

25 Jul 2017

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Lesego Malitsi

Miguel João wrote:

Hello Lesego,

What error are you having sending emails?

Can you post the error here?

Cheers

The emails have been pending for 30min

25 Jul 2017

Miguel João

Staff

Hello Lesego,

Please check the Errors page and filter by system, to see if you have any errors related to sending emails.

Share the error you may have about sending emails.

Cheers

25 Jul 2017

1 reply

25 Jul 2017

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Lesego Malitsi

Miguel João wrote:

Hello Lesego,

Please check the Errors page and filter by system, to see if you have any errors related to sending emails.

Share the error you may have about sending emails.

Cheers

I just checked my error log and filtered by system, there are no errors related to sending emails at all.

25 Jul 2017

Miguel João

Staff

Hello Lesego,

In that case I recommend opening a support case with us, so someone can take a look at your personal environment.

It's now possible for Personal Environments users to open a support case through the OutSystems Technical Support channels. More information about it on February 2017 - Changes on OutSystems Support tooling and processes

Cheers

25 Jul 2017

1 reply

25 Jul 2017

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Lesego Malitsi

Miguel João wrote:

Hello Lesego,

In that case I recommend opening a support case with us, so someone can take a look at your personal environment.

Cheers

Thank you very much.

Cheers

25 Jul 2017

Lehlogonolo Sekgonyane

Hi Miguel João

Emails are working properly but some emails status says sent but yet didn't leave the environment, so can i please get the possible error list i can experience?

28 Nov 2017

1 reply

04 Dec 2017

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Miguel João

Staff

Lehlogonolo Sekgonyane wrote:

Hi Miguel João

Emails are working properly but some emails status says sent but yet didn't leave the environment, so can i please get the possible error list i can experience?

Hello Lehlogonolo

If the email status in Service Center says Sent then it left the environment, and didn't generate any error. You should check the error logs on the email server side (if you're using your own email SMTP server), or check for emails in the spam of junk filters.

Let me know if you need any further assistance on this.

Thanks

Cheers

04 Dec 2017

Nikita P

I'm having the same issue in my personal environment as well.

port 587 as always configured to send out ...
Could you help me out ...?? the email I m using is knightwalker268@gmail.com

13 Jan 2024

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