[Field Services Mobile] great app!! how do I change it to personalise for a demo

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Steve Bramley

Question

Forge

Hi guys,

Great work on this app. I'd like to use this for a pitch/demo and I was wondering if you could point me to some information on how to change the demo user and the assets and locations? I've been looking through the spreadsheets and can see some content for Australia, but It seems to default to USA.

24 Mar 2017

Ouen Worth

Steve,

To be able to create a localised demo, you would need to edit the FS.SampleData.xlsx file (in the resources of the FieldServicesMobileSampleData module) as this is what is used to populate the data.

Try https://www.generatedata.com/ to generate localised data for users and sites.

Ouen

24 Mar 2017

1 reply

25 Mar 2017

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Steve Bramley

Hi Ouen,

Thanks for the quick reply and that generator is an amazing resource! I already have the localised content by downloading the FS.SampleData.xlsx file and the Regions file and changing them. Unfortunately I can't see the new data when I refresh the app and when I try modifying the default USA data, it seems to break some relationships with other data so no tasks show for Patricia. I tried modifying the sample data but it's not showing up. I was hoping there might be some documents about how the sample data relationships are set up:

How are tasks and region related to sample user 'patricia'
where is the default sample region set. seems to be just selecting the 4th entry of the regions table.

25 Mar 2017

Steve Bramley

Ok this is driving me nuts. I've gone into Employee Services and Field Services and updated the bootstraps for all the sample data and changed them to trigger on publish. For the life of me, I can't get them to work.

27 Mar 2017

Daniel Luz

Staff

Hi Steve,

I'd like to help you get that working but I don't understand exactly where you are at the moment. Please confirm:

You customised the data in the sample data worksheet
- From what I read you modified the data for the US - was it Georgia or California?
You uploaded the new worksheet to the module and published it
You ran the bootstrap timer
- You mention you changed the timer to run on publish - wasn't it already set to do that?

After doing this, you still don't see your custom data.

Are you trying the app on your browser or running the native app on your mobile device?
If you check the database, do you see your customised data in the entities?
- If not, the bootstrap process didn't succeed
- Make sure you have the correct region selected (check the SelectedRegion site property in FieldServicesMobileSampleData)
- Make sure you published the module with the updated excel file and check Service Center for errors during the bootstrap timer
If you do see your customised data in the DB entities, this would suggest a local storage sync issue
- If you're in this scenario, the troubleshooting depends on how you're accessing the app
  - If you're using chrome, open a new tab in Incognito mode and access the app - this will ensure your local storage tables are empty
  - If you're using the native app, long press on the application header with two fingers until the data options screen shows up - tap Reload Local Data
    - If you can't get the screen to popup, on Android use the system's settings menu to clear the app's data. On iOS there's no option but to uninstall the native and install again
- Once you do one of these procedures to ensure you refresh the local storage, do you see your customised data?

27 Mar 2017

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27 Mar 2017

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Steve Bramley

Hi Daniel,

THanks for this detailed checklist! I'll go through this morning and make sure I've done/tested/followed them. The region changes. sometimes its Portugal, sometimes its California. I'm trying to include content for Australia. First I tried adding new content to the spreadsheets, but that didn't work so I tried overwriting some of the US content. Yes on some of the bootstraps I've had to change them to publish (were set to daily xxxam/pm). I've tried running it on browser and mobile. no change (apart from region). No new data coming in, so bootstraps not working. I was checking the timer log on Service Centre, no errors. I didn't manually set SelectedRegion yet. will try that.

I will try your suggestions

27 Mar 2017

Manikandan Ponvel

Hi,

it is great application. I have changed data and it is working.

Do you have any document releated to this application actually i want to know the follow of the application functionality ?

Thank you,

Mani

23 Nov 2017

2 replies

Last reply 15 Jan 2018

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Sofia Mourato

Staff

Hi Mani,

We don't have any specific documentation for the application functionality but I would say that it is almost self-explanatory.

Is there any specific explanation you are looking for? Any doubts on a specific scenario?

Let me know if I can help you further!

22 Dec 2017

Manikandan Ponvel

Ana Sofia Mourato wrote:

Hi Mani,

We don't have any specific documentation for the application functionality but I would say that it is almost self-explanatory.

Is there any specific explanation you are looking for? Any doubts on a specific scenario?

Let me know if I can help you further!

Hi Ana Sofia Mourato,

I am customizing this application. Actually I want to know about functionality for "Write a Note" label in WorkOrderDetails screen but no link added.

In dashboard screen, I have seen Messages / WorkOrder buttongroup. Any input screen is available for Message / Work Order notes ?

Thank you,

Mani

15 Jan 2018

Monee

Hi,

Am using this Application, in that Map was not showing it showing as

"OOPs Something went wrong...

This page don't load google map correctly . See the java Script Console for technical details. "

please help me to solve this..

08 Jan 2018

1 reply

08 Jan 2018

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Jorge Martins

MVP

Monee wrote:

Hi,

Am using this Application, in that Map was not showing it showing as

"OOPs Something went wrong...

This page don't load google map correctly . See the java Script Console for technical details. "

please help me to solve this..

Like the message says, you should open the JavaScript Console (Ctrl+Shift+J works on both Chrome and Firefox, on IE/Edge press F12 then select the Console tab).

That will hopefully give you extra information on what's going on...

08 Jan 2018

Sofia Mourato

Staff

Hi Monee,

This was related with an old API Key that we were using on the map and is not really needed.
We have uploaded a new version that fix this problem so please update it and let us know if you need further help.

Kind Regards,
Sofia

08 Jan 2018

Sofia Mourato

Staff

Hi Mani,

We don't have those features implemented. The data shown there is sample data created from the bootstrap.
If you want to have it you'll need to implement a logic for that or change the data in the excel file on FieldServicesMobileSampleData eSpace.

Let me know if you need further information.

Kind regards,
Sofia Mourato

15 Jan 2018

Manikandan Ponvel

Hi Sofia Mourato,

ok.Thank you.

Regards,

Mani

15 Jan 2018

Nuno Neto

Hi guys. I am getting this error. I cannot define the default region as I dont know where..

Error Detail

Back to Log

Id:	aea0e97b-79cc-4b46-ba3f-25f4ee5e48e3
Time of Log:	2019-03-17 16:17:19
eSpace:	FieldServicesMobileSampleData
Tenant:	Users
User:
Session Id:	No session
Server:	S4WKA-LT6B6O
Module:
Message:	Timer Timer_Bootstrap error (inside action 'Timer_Bootstrap'). Timer duration = 0 secs:Customers Exception: Not enough customers for the target region. The minimum customers for the application to work is 6 [retry 1 of 3 scheduled]
Environment Information	eSpaceVer: 0 (Id=284, PubId=0, CompiledWith=11.0.118.0) RequestUrl: https://yguamf028.outsystemscloud.com/FieldServicesMobileSampleData/_TimerHandler.asmx (Method: POST) AppDomain: /LM/W3SVC/31/ROOT/FieldServicesMobileSampleData-19-131973130328735007 FilePath: C:\OutSystems\Sandboxes\YGUAMF028\Platform Server\running\FieldServicesMobileSampleData\ ClientIp: 127.0.0.1 Locale: en-US DateFormat: yyyy-MM-dd PID: 25344 ('w3wp', Started='3/8/2019 5:54:45 PM', Priv=530Mb, Virt=2115311Mb) TID: 38 Thread Name: .NET: 4.0.30319.42000
Stack:	ssFieldServicesMobileSampleData.ExcptMissingData: Customers Exception: Not enough customers for the target region. The minimum customers for the application to work is 6 at ssFieldServicesMobileSampleData.Actions.ActionStep01_CustomerInfo_Bootstrap(HeContext heContext, Byte[] inParamRegionData, String inParamRegionLabel, RLContactList& outParamContactList) at ssFieldServicesMobileSampleData.Actions.ActionBootstrap(HeContext heContext, Byte[] inParamRegionData, String inParamSYDId, String inParamSYDCallback) at ssFieldServicesMobileSampleData.Actions.ActionTimer_Bootstrap(HeContext heContext) at ssFieldServicesMobileSampleData.TimerTimer_Bootstrap.Execute(HeContext heContext, Int32 timeout)

17 Mar 2019

Sofia Mourato

Staff

Hi Nuno,

There's probably a bug on initiating the data.
Can you please try to check what's the DB Id for the Region you want and set it on the site property called "SelectedRegion" inside FieldServicesSampleData module?

Kind regards,
Sofia

21 Mar 2019

Nuno Neto

The id should be 5 for UK and "SelectedRegion" inside FieldServicesSampleData module is empty and is not editable.

21 Mar 2019

Sofia Mourato

Staff

Hey Nuno,

Via Service Center, you should be able to change the site property value (check image below).

Kind regards,
Sofia

21 Mar 2019

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