HTML to PDF converter error

Hi, 

In my web application I am using HTML to PDF converter plugin v.1.1.18, While trying to download pdf document below mentioned error is thrown.

"The system cannot find the file speciifed Problem generating PDF from HTML, URLS: 'url' "

Note: 

  • We are working in a licensed enterprise development environment(v.11.7.0).
  • We had uploaded the necessary binary files.
  • And we had tested in demo screen also, in that too pdf is not downloaded, same error is thrown.

Please help us on this


Thanks,

karthikeyan.S

Hi,

Could you share the link of the forge component you are talking about.

Now it is not totally clear, and there are many PDF creation components in the Forge.

Regards,

Daniel

Hi Daniel,

Thank you for your immediate reply.

Below mentioned plugin is what we are using.

https://www.outsystems.com/forge/component-overview/209/html2pdfconverter

Hi,

Did you follow all instructions on the installation page?

https://<yourenvironment>/HtmlToPdfConverter/InstallationIntructions.aspx

You can also test there if the component is installed correctly.

I have used in multiple enviroments in V10 and V11 without problem.

Regards,

Daniel


Hi Daniel,

Yes we had followed the Installation Instructions.

Though it is working fine in personal environment.

But the same if we tried to do in Dev environment this error is thrown. 

It would be helpful, if mentioned when such errors will be thrown.


Regards,

Karthikeyan.S

Hi,

Wich version did you download installed from https://wkhtmltopdf.org/downloads.html ?

Regards,

Daniel


Hi Daniel,

     We had downloaded and using wkhtmltopdf version 0.12.5.0  For windows 10 


Regards,

Karthikeyan

Did you make sure the "Write Binaries To Running Dir" is unchecked?

Also you can check the "Log Debug Messages" for more additional logging.

Hi,

   Yes above mentioned details are attached and unchecked the Binaries running dir, 

Its working fine in personal environment. Do find the oml of html2pdf converter attached above which thrown error in Dev environment.


Regards,

Karthikeyan

Hi,

I justed installed the 0.12.5.0  For windows 10  version of the software in an enterprise environment and it all worked without problem. These are the 3 files i have uploaded:

This are the settings in my Administration screen:

The OS Platform version is 11.0.614.0

Regards,

Daniel

Hi,

  We just gone through your screenshot, all the settings are correct as per the instructions.

And I would like to add up some points, from which can you provide suggestions.

  • The OS platform version we are using is 11.6.21 Build 8208, 
  • And is there any ports to be opened by network team, or else any network restriction can cause this error.


Regards,

Karthikeyan

Hi Karthikeyan,

I would not think there could be firewall issues, as the conversion from HTML to PDF takes place by the uploaded executables on the server.

I am out of suggestions, sorry.

Regards,

Daniel

Ok, maybe one final suggestion. On the latest version of the Html2PdfConverter a status tab is added.

Maybe is shows some info that give insights into your problem.

Also there is an FAQ to check: https://www.outsystems.com/forums/discussion/17923/html2pdfconverter-faq/

Hi Karthikeyan,

Did you check on the Dev server whether the executables and binaries of HTMLtoPDF converter where placed inside the configured Binaries Directory after you uploaded them?

I’ve seen this going wrong sometimes. If they’re not inside that path, try to configure a different path (on the C-drive f.e.).

Regards,

Nordin