Can't connect to personal environment

My personal is up and running but I can't connect to because of this error.

Server was unable to process request. ---> Could not allocate space for object 'dbo.OSSYS_LOGIN_ATTEMPT.'PKOSSYS_LOGIN_ATTEMPT' in database 'XNZSPG004' because the "PRIMARY' filegroup ins full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

I understand that I may use all disk space so I connect to Service Center to cleanup but I got 

https://__.outsystemscloud.com/ServiceCenter/CustomHandlers/internalerror.aspx?

What should I do to get my personal enviroment back to work?

Thanks


Hi Ai Doan,

You getting this error because your Database is run out of space, for to continue i suggest to remove unwanted application or modules that you are created just for explore or they are not in use.

Or you can use forge component also for to clean your database. i am providing you the link https://www.outsystems.com/forge/component-overview/423/dbcleaner

Regards,

Poonam 

Poonam Verma wrote:

Hi Ai Doan,

You getting this error because your Database is run out of space, for to continue i suggest to remove unwanted application or modules that you are created just for explore or they are not in use.

Or you can use forge component also for to clean your database. i am providing you the link https://www.outsystems.com/forge/component-overview/423/dbcleaner

Regards,

Poonam 

Hi Poonam,

Can you tell me how application in my personal environment as I can't connect into it?

And to install https://www.outsystems.com/forge/component-overview/423/dbcleaner look likes it also need to connect to an environment also

Thanks,

Ai


Hi Ai Doan,

If you can reach your applications themselves, you can try and delete their data. It will take some time for it to become available again, but it should do the trick. Once you have some free DB space, then you can use Service Studio to do some cleanup (remove unnecessary apps or modules, remove older versions of modules, etc...). My suggestion would be to have DBCleaner on Steroids installed for these situations, as it provides a nicer interface and allows you to cleanup a few more things like the logs database, unused columns, orphan tables, etc.

If you cannot free up any DB space by cleaning up data, and cannot access Service Center, you may need to contact Support for help, or wait long enough to allow your environment to be recycled (you will be able to recover the latest version of your applications, but none of their data).

Hope this helps

Ai Doan wrote:

Poonam Verma wrote:

Hi Ai Doan,

You getting this error because your Database is run out of space, for to continue i suggest to remove unwanted application or modules that you are created just for explore or they are not in use.

Or you can use forge component also for to clean your database. i am providing you the link https://www.outsystems.com/forge/component-overview/423/dbcleaner

Regards,

Poonam 

Hi Poonam,

Can you tell me how application in my personal environment as I can't connect into it?

And to install https://www.outsystems.com/forge/component-overview/423/dbcleaner look likes it also need to connect to an environment also

Thanks,

Ai


Hi Ai,

Log into service center in your browser and select applications that are no longer in your use and delete them, once you free up some space then you will be able to connect with your environment and also able to install DBCleaner. If in case you don't want to delete them then as Jorge suggested you can connect to support center.


Thanks


Ai Doan wrote:

My personal is up and running but I can't connect to because of this error.

Server was unable to process request. ---> Could not allocate space for object 'dbo.OSSYS_LOGIN_ATTEMPT.'PKOSSYS_LOGIN_ATTEMPT' in database 'XNZSPG004' because the "PRIMARY' filegroup ins full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

I understand that I may use all disk space so I connect to Service Center to cleanup but I got 

https://__.outsystemscloud.com/ServiceCenter/CustomHandlers/internalerror.aspx?

What should I do to get my personal enviroment back to work?

Thanks


Hi,

Can you please DB of that application and try to cleanup...


Jorge Martins wrote:

Hi Ai Doan,

If you can reach your applications themselves, you can try and delete their data. It will take some time for it to become available again, but it should do the trick. Once you have some free DB space, then you can use Service Studio to do some cleanup (remove unnecessary apps or modules, remove older versions of modules, etc...). My suggestion would be to have DBCleaner on Steroids installed for these situations, as it provides a nicer interface and allows you to cleanup a few more things like the logs database, unused columns, orphan tables, etc.

If you cannot free up any DB space by cleaning up data, and cannot access Service Center, you may need to contact Support for help, or wait long enough to allow your environment to be recycled (you will be able to recover the latest version of your applications, but none of their data).

Hope this helps

Hi Jorge,

Thanks for you response.

I'm able to access to the apps and delete successful those data.

Just waiting for another day and see if it works



Poonam Verma wrote:

Hi Ai,

Log into service center in your browser and select applications that are no longer in your use and delete them, once you free up some space then you will be able to connect with your environment and also able to install DBCleaner. If in case you don't want to delete them then as Jorge suggested you can connect to support center.


Thanks


Hi Poonam,

I can't access to Service Center.

It return as below.

I just try Jorge suggested and waiting


JitendraYadav wrote:

Hi,

Can you please DB of that application and try to cleanup...


Hi Jitendra, do you know how to I get DB connection of the application?


Ai Doan wrote:

Jorge Martins wrote:

Hi Ai Doan,

If you can reach your applications themselves, you can try and delete their data. It will take some time for it to become available again, but it should do the trick. Once you have some free DB space, then you can use Service Studio to do some cleanup (remove unnecessary apps or modules, remove older versions of modules, etc...). My suggestion would be to have DBCleaner on Steroids installed for these situations, as it provides a nicer interface and allows you to cleanup a few more things like the logs database, unused columns, orphan tables, etc.

If you cannot free up any DB space by cleaning up data, and cannot access Service Center, you may need to contact Support for help, or wait long enough to allow your environment to be recycled (you will be able to recover the latest version of your applications, but none of their data).

Hope this helps

Hi Jorge,

Thanks for you response.

I'm able to access to the apps and delete successful those data.

Just waiting for another day and see if it works



After delete data in my apps it won't work. Still getting same error from Studio, can't access to ServiceCenter/Lifetime.

I have 2 apps: OMSDb and Todo that I did while learning from Traditional Web and Mobile Development course. I'm think those data won't consume all 2gb.

So I open a support case and waiting

Hi Ai Doan,

You are right if you have only 2 Apps in your environment then it's not possible to consume all provided space. It can be different issue.  

Can you please also perform health check in LifeTimeCloudConnect environment. It will not effect the access due to running low space.  


Jitender Gaur wrote:

Hi Ai Doan,

You are right if you have only 2 Apps in your environment then it's not possible to consume all provided space. It can be different issue.  

Can you please also perform health check in LifeTimeCloudConnect environment. It will not effect the access due to running low space.  


Hi Jitender,

I can't access to LifeTimeCloudConnect either.

When I enter https://__.outsystemscloud.com/LifeTimeCloudConnect then it redirect me to https://___.outsystemscloud.com/LifeTimeSDK/CustomHandlers/internalerror.aspx?

And it stop there.