Service Studio Not Responding

Hello,


I have a problem starting Service Studio version 11.10.4, when I try to enter my credentials the fields are blocked and I can't interact with them. I have already installed several versions prior to this and the same problem happened. I leave the link to a video to exemplify my problem. Can someone help me?

https://drive.google.com/file/d/1tCQrTJfVUXflzfzuerBOn-k4aMZ5rAPF/view?usp=sharing

Regards,

Jorge Miguel Rodrigues

Solution

Since, your trying on new computer, it might be there is some issue with system setup/configuration. Please view the following post and see if it works for you.

https://www.outsystems.com/forums/discussion/66893/service-studio-11-cant-type-user-info-on-the-login-panel/


Champion

Hi Jorge,

I am not aware about such type of issue. But you can raise your query on support@outsystems.com .

you can also open a support case, following link will guide you through the steps to open a support case:

https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/02_How_to_Open_a_Support_Case

Hope it helps, Thanks :)

Hi Shweta,


I already opened a support case yesterday, but I still haven't received a response.

Thanks.


Regards,

Jorge Miguel Rodrigues


Champion

I called the helpline and was told that there are many support cases to resolve and it could take time.

Hi Jorge,

This can happen due to some factors, including the operating system version and the .NET Framework version, for example. Check for operating system updates and required components.

Best Regards,
Edson Marques

Hello Edson,


I already checked and windows made all the updates.

Thanks.

Regards,

Jorge Miguel Rodrigues

Hi Jorge,

Have you logged in before or this is the first time you are trying to connect with your environment? And also, which environment you are trying to connect is it personal or licensed? Please confirm.

Thanks & Kind Regards,

Sachin

Hi Sachin,


This computer is the first time. The environment I am trying to enter is the personal environment, I have already checked my account and the environment is ready.

Thanks.


Regards,

Jorge Miguel Rodrigues

Solution

Since, your trying on new computer, it might be there is some issue with system setup/configuration. Please view the following post and see if it works for you.

https://www.outsystems.com/forums/discussion/66893/service-studio-11-cant-type-user-info-on-the-login-panel/


I followed the problem you told me and deactivated the video adapter driver and solved the problem, it seems to me that the problem is with my video adapter (Intel (R) Iris (R) Xe Graphics).

I am happy that your issue has been resolved by my suggestions. Thanks for the confirmation!

Hi guys,

OutSystems gave me an answer that can help some of you.

If you have an 11th Gen Intel CPU and a Intel Iris Xe Graphic Card there are some issues with drivers that have this miss-behaviour in Windows Applications, being Service Studio one of them.

Please remove the Hardware Acceleration from Windows by running this on the command line:

reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1

Note that this is only a workaround until the problem is fixed by Intel / MS / OutSystems and can be rolled back by entering 0 on the end.

Hope it helps.

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