[Case Management framework] reopen a case after rejecting
Forge component by OutSystems R&D
Application Type
Reactive
Service Studio Version
11.8.11 (Build 31185)

Hi all,

I am working on a Projects Requests webapp that based on Case Management Framwork. In my case I want to give the Requester the option to reopen the request if it is rejected and closed. I am not sure which API could help to open the Case after closing it.

Appreciate any hep. 

Hi Kawthar,

I think you could add more case status to cope these cases. 

Only after the case is really solved you should complete the case and then the process is final closed. 


Another approach is to trigger another process and relate the new one to the original case using the ParentCaseId field 

Hope that it helps. 

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